Technical Support

The "View Tickets" option was removed from the portal's Help & Support menu. Updates and information about support cases are now provided directly via email.

Country-specific enhancements - Malaysia

• On the "Company details" page, suppliers can now select their "Malaysia Standard Industrial Classification (MSIC) Code" from a list instead of typing it out.
• On the "Create invoice" screen:
  • Web Form Suppliers cannot select an "Invoice date" older than 72 hours if they choose Tungsten to register their invoice with the Malaysian government.
  • Web Form Suppliers are no longer limited from entering any date in the "Date time of validation" field if their invoice is already cleared with the Malaysian government and they are only using Tungsten to create a legal PDF.
• Correction to system-generated invoice email notifications to reference Refund Note instead of Refund Voucher in Malaysia.

For details about country-specific services for invoice processing and archiving, go to the e-Invoice Network portal and select Help & Support > Compliance.

Country-specific enhancements - Poland

In 2024 the Polish government delayed the go-live of their e-invoicing mandate until 2026. This release removes the option on the portal for suppliers to test invoices with the Polish KSeF platform. This is ahead of changes being made to support an anticipated revised version of the Polish data schema and avoid suppliers receiving inconsistent testing results. The test option will be re-introduced with revised approach and guidance.

For details about country-specific services for invoice processing and archiving, go to the e-Invoice Network portal and select Help & Support > Compliance.

Country-specific enhancements - Italy

Ahead of changes to the Fattura Technical Specification coming into effect 1 April 2025:

• Revised document type TD20 description to remove scenarios now covered by TD29
• Modified error codes to align with updates

For details about country-specific services for invoice processing and archiving, go to the e-Invoice Network portal and select Help & Support > Compliance.

Country-specific enhancements - Malaysia

• Web Form Suppliers submitting self-cleared invoices can now use "NA" in the Original invoice UUID field when creating a Credit Note, Debit Note, or Refund Note on the portal.
• Web Form Suppliers can submit a Refund Note for an off-network buyer.
• Web Form Suppliers can view the Units of measure list approved by the Malaysian government for invoice registration.
• Web Form Suppliers must use a date older than 72 hours under Date Time of Validation field.

For details about country-specific services for invoice processing and archiving, go to the e-Invoice Network portal and select Help & Support > Compliance.

Company Registration improvements

Improved company search to help new suppliers registering on the portal find their company and pre-populate their address and VAT details.

Antivirus scanning messages

Added messaging to alert portal users if an attachment they are adding to an invoice contains malware. Messages will inform the user a scan is taking place and alert them if any issues are detected.

Country-specific enhancements - Malaysia

• Web Form Suppliers in Malaysia now see the Malaysia Standard Industrial Classification (MSIC) Code field displayed as a drop-down list rather than a textbox.

For details about country-specific services for invoice processing and archiving, go to the e-Invoice Network portal and select Help & Support > Compliance.

Technical Support

• All technical support requests must now be created from the Technical Support website; creating support cases from the portal is no longer available. The "Create Ticket" option on the "Help & Support" tab is replaced by "Technical support", which redirects you to the Help Center. Support communication will shift to email, removing the need to log into the portal to track conversations. The "View Tickets" option will remain for viewing cases from the portal.

Customer Connect - Buyer experience

• Buyers can now reactivate a relationship request from the Declined tab, now called Declined / Inactive tab, on the Supplier Connections page on the e-Invoice Network portal.