Tungsten Automatione-Invoice Connect Help
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  • Welcome
    • General overview
    • Related documentation
    • Help naming conventions
    • What's new
    • System requirements
  • Getting started
    • How to register
    • Accept an invitation
    • Start sending invoices
    • Start receiving invoices
    • List of supported e-invoice formats
  • Two-factor authentication
    • Configure from the login page
    • Configure in Settings
    • Log in with recovery codes
  • Help for Member user
    • Welcome page
      • Header area
      • Tab menu
      • Membership level
      • Accept invitations
    • Invoice
      • Create new
        • Invoice details
        • Invoice lines
        • Log information
        • Invoice attachments
        • Additional document references
        • Complete editing an invoice
      • Drafts
      • Sent
        • Status of sent invoices
        • Delivery method
        • Change the payment status
        • View paid invoices
        • Rejected invoices
      • Received
        • Retrieved invoices
      • Rejected
      • Queued
        • Delivery method
        • Send queued invoices
    • Suppliers
      • Summary
        • Add suppliers
          • Upload file
          • Add one manually
          • Search and choose
        • Invite
        • Confirm
        • Check suppliers
        • Remind/Done
      • Invitation text
      • Invitation reminder
      • Startup reminder
    • Customers
      • Summary
        • Add customers
          • Upload file
          • Add one manually
          • Search and choose
        • Invite
        • Confirm
        • Check customers
        • Remind/Done
      • Invitation text
      • Invitation reminder
    • Settings
      • User
      • Receiving
    • Reports
    • Support
  • Help for Member administrator
    • Welcome page
      • Get started
      • Header area
      • Tab menu
      • Membership level
      • Accept invitations
    • Invoice
    • Suppliers
    • Customers
    • Settings
      • Member account
        • Use e-Invoice Connect
        • Party identifiers
        • Tax certificates
        • Invites and reminders
        • Logotype
        • Estimated savings
        • Allow access via API
        • Onboarding with clearance service provider
      • User
      • Sending
        • Edit substitution rules for invoices from your business system
        • Currency information
        • Payment method
        • Integration with a business system for sending
        • Printing service
        • Email for PDF invoices
        • Invoice layout and Logotype
        • Misc
        • Invoice clearance settings
      • Receiving
        • Incoming invoice rejection
        • File transport
        • Invoicing instructions
        • Reference validation settings
        • Validation of supplier information
      • Addresses
        • Identifier types
        • Recipient
          • Set up a recipient
          • Edit a recipient
          • Delete a recipient
        • Delivery address
          • Specify a delivery address
        • Legal address
          • Change the legal address
      • Account users
    • Reports
    • Support
  • Partner group configuration
    • Configure business group
    • Group statistics
  • Enterprise group configuration
    • Configure business group
    • Group statistics
  • Troubleshooting
    • At least 1 Organization ID expected, but 0 found
    • Error 500
    • Error 601: Cannot be resolved in the SML
    • Invalid SWIFT/BIC value
    • Sent invoice field is missing
    • Supplier VAT identification is missing
    • Two-factor authentication application issues
    • Unable to locate sent invoices
    • Unable to transfer an invoice
  • F.A.Q.
    • Add a new customer
    • Confirm your e-Invoice Connect account
    • Create a new invoice
    • Manage rejected invoices
 › F.A.Q.

F.A.Q.

This section contains popular scenarios described step by step.

  • How to add a new customer

  • How to confirm your e-Invoice Connect account

  • How to create a new invoice

  • How to manage rejected invoices

Search resultsSearch tips

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Search tips

The search returns topics that contain terms you enter. If you type more than one term, an OR is assumed, which returns topics where any of the terms are found. Enclose your search terms in quotes for exact-phrase matching.

The search also uses fuzzy matching to account for partial words (such as install and installs). The results appear in order of relevance, based on how many search terms occur per topic. Exact matches are highlighted.

To refine the search, you can use the following operators:

  • Type + in front of words that must be included in the search or - in front of words to exclude. (Example: user +shortcut –group finds shortcut and user shortcut, but not group or user group.)
  • Use * as a wildcard for missing characters. The wildcard can be used anywhere in a search term. (Example: inst* finds installation and instructions.)
  • Type title: at the beginning of the search phrase to look only for topic titles. (Example: title:configuration finds the topic titled “Changing the software configuration.”)
  • For multi-term searches, you can specify a priority for terms in your search. Follow the term with ^ and a positive number that indicates the weight given that term. A higher number indicates more weight. (Example: shortcut^10 group gives shortcut 10 times the weight as group.)
  • To use fuzzy searching to account for misspellings, follow the term with ~ and a positive number for the number of corrections to be made. (Example: port~1 matches fort, post, or potr, and other instances where one correction leads to a match.)

Note that operators cannot be used as search terms: + - * : ~ ^ ' "