› Manage tenant actions

Manage tenant actions

You can create, update and delete a tenant asynchronously. Initiating a tenant action creates a background task to perform that action. You can continue to use the Tenant Management system even if these actions are in progress.

When a tenant action is in progress, it displays the following statuses depending on the action being performed:

  • Creating

  • Updating

  • Deleting

On completion of the action (creating or updating), the tenant becomes active.

When an action is in progress for a tenant, another action cannot be performed.

If a tenant action fails, the system does the following:

  • Displays the following statuses depending on the action that failed:

    • Create Failed

    • Update Failed

    • Delete Failed

  • Displays an error message in the Action Status Message column.

If a tenant action fails, you can retry the action. If retry fails, you can recover the tenant with the previous working configuration.

  1. On the header bar of your Tenant Management System page, click Tenant Actions > Retry.
  2. To recover an action, click Tenant Actions > Recover.

    Recover tenant action deletes the tenant data for the Create Failed action.

Activate and deactivate a tenant

You can activate the development or production status of a specific tenant, and also de-activate an active tenant.

When there are multiple inactive and active tenants, you can activate and deactivate all these tenants at one go.

You can activate the development status of a tenant only if the tenant version is 7.2.1 or higher.

  1. Logon to the Tenant Management System.
    The Tenant Management System page displays the list of available tenants, if any.
  2. To activate the production status of an individual tenant, do the following:
    1. On the Tenant Management System page, click Tenant Actions > Activate/Deactivate Tenant.
      The Activate/Deactivate Tenant option is enabled only when there is at least one tenant available.

      The Activate/Deactivate Tenant page appears.

    2. On the Tenant list, select a tenant.

      The current production or development status of the selected tenant appears.

    3. To activate the production status, click Activate for Production Status.

      Once the status is active, click Deactivate for the specific status to deactivate the production status for an active tenant.

  3. To activate all the inactive tenants, and deactivate all active tenants:
    1. On the Tenant Management System page, click Tenant Actions > Activate All Tenants.

      All inactive tenants are activated.

    2. On the Tenant Management System page, click Tenant Actions > Deactivate All Tenants.

      All active tenants are deactivated.

      The "Activate All Tenants" and "Deactivate All Tenants" options are enabled when there is at least one tenant available.

Update the tenant database server

Deactivate the tenant before updating the database server. IT must copy and restore the tenant database to the new database server.

  1. On the Tenant Management System page, click Tenant Actions > Update Tenant Database Server.

    The Update Tenant Database Server page appears.

  2. On the Tenant list, select the tenant.

    The current database server name of the selected tenant appears.

  3. On the New Database Server list, select the new database server for the tenant.
  4. Click Update.

    The database server for the tenant gets updated. A message appears to confirm.

  5. Click OK.
    The tenant database server is updated.