Troubleshoot Windows services

Start the module (Interpret or Transfer) from the Start menu to check for problems. If the module fails to load an add-on, for example, it exits immediately and reports the event in the Windows Event Log. Check that log to see if an error has been reported.

Check the Tungsten ReadSoft Entrance logs to see if an error was reported.

Check the service and event logs for additional information.

Check the following:

• Ensure that an old eilocal.ini file was not used to run Tungsten ReadSoft Entrance. Updated [ServiceInterpret] and [ServiceTransfer] sections must be included for the services to run.
• Make sure the ImagePath value in Windows registry specifies the correct path to the module's EXE file. The path to the ImagePath value is HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ Tungsten ReadSoft Entrance module\
• Ensure the Programs setting in the [Directories] section of Eilocal.ini points to the correct location. Also make sure this setting does not end with a backslash (\).
• By default, the service runs using the Local System account. However, services can be configured to log on to special user accounts. Try to start the service using the user account that was used to install Tungsten ReadSoft Entrance.
  1. Select Start menu > Control Panel > Administrative Tools > Services.
  2. Locate and double-click the Tungsten ReadSoft Entrance Interpret or Tungsten ReadSoft Entrance Transfer service.
  3. Select the Log on tab.
  4. Select This account and specify the account and password that were used when Tungsten ReadSoft Entrance was installed. (This assigns a logon account to the service, giving it the same permissions as the user.)
  5. Click Apply.

Make sure the Windows Event Log service is running before you start the service.

This can occur when the module displays a dialog, which is invisible because Interpret is running as a service. To solve the problem:

1. Display Windows' Services dialog (Start > Settings > Control Panel > Administrative Tools > Services).
2. Right-click the service in question and select Properties.
3. Click the Log On tab and select Allow service to interact with desktop.
4. Run the service again. Now if Interpret displays a dialog, it is visible, and you can address the problem.

Recommended: Configure recovery options for instances of Interpret or Transfer used as services.

• If you cannot stop the service, end the process using Task Manager (eiitrp.exe for Interpret or eitran.exe for Transfer).
• If a process is running in the local system account, you can open the Task Manager by typing the following in the command line:
at time+2min /interactive taskmgr

  Example

  at 11:32 /interactive taskmgr