Welcome > Manage tenant actions

Manage tenant actions

You can perform the following actions on the tenant:

  • Activate and deactivate a tenant

  • Update the tenant database server

  • Update the tenant data center

  • Update the tenant storage account

  • Retry and recover a tenant

Activate and deactivate a tenant

You can activate the development or production status of a tenant independently. You can de-activate an active tenant.

You can activate the development status of a tenant only if the tenant version is 7.2.1 or higher.

  1. On the Tenant Management System page, click Tenant Actions > Activate/Deactivate Tenant.

    The Activate/Deactivate Tenant page appears.

  2. On the Tenant list, select the tenant.

    The current production or development status of the selected tenant appears.

  3. To activate specific status for a tenant, do the following:
    1. Click Activate for Production Status.
    2. Click Activate for Development Status.

      Similarly, you can de-activate the production or development status for an active tenant.

Update the tenant database server

Deactivate the tenant before updating the database server. IT must copy and restore the tenant database to the new database server.

Note The tenant will not work until the database is manually moved to the new database server. See Transfer the tenant's database manually.

  1. On the Tenant Management System page, click Tenant Actions > Update Tenant Database Server.

    The Update Tenant Database Server page appears.

  2. On the Tenant list, select the tenant.

    The current database server name of the selected tenant appears.

  3. On the New Database Server list, select the new database server for the tenant.
  4. Click Update.

    The database server for the tenant gets updated. A message appears to confirm.

  5. Click OK.
    The tenant database server is updated.

Update the tenant data center

Deactivate the tenant before updating the tenant data center. IT must configure the data center with the tenant specific data.

Note The tenant will not work until the new data center is pre-configured with tenant's data.

  1. On the Tenant Management System page, click Tenant Actions > Update Tenant Data Center.

    The Update Tenant Data Center page appears.

  2. On the Tenant list, select the tenant.

    The current data center name of the selected tenant appears.

  3. On the New Data Center list, select the new data center for the tenant.
  4. Click Update.

    A message appears to confirm.

  5. Click OK.

    The tenant is updated to point to the new data center server and an email is sent to the tenant with the updated URLs (dev and production)

Update the tenant storage account

Deactivate the tenant before updating the tenant storage account. IT must copy and restore the tenant data to the new storage account.

Note All the files in current account must be manually downloaded & uploaded back to the new storage account for the current TotalAgility functionality to work uninterruptedly.

  1. On the Tenant Management System page, click Tenant Actions > Update Tenant Storage Account.

    The Update Tenant Storage Account page appears.

  2. On the Tenant list, select the tenant.

    The current storage account of the selected tenant appears.

  3. On the New Storage Account list, select the new storage account for the tenant.
  4. Click Update.

    A message appears to confirm.

  5. Click OK.
    The tenant storage account is updated.

Retry and recover a tenant

You can create, update and delete a tenant asynchronously. Initiating a tenant action creates a background task to perform that action. You can continue to use the Tenant Management system even if these actions are in progress.

When a tenant action is in progress, it displays the following statuses depending on the action being performed:

  • Creating

  • Updating

  • Deleting

On completion of the action (creating or updating), the tenant becomes active.

Note When an action is in progress for a tenant, another action cannot be performed.

If a tenant action fails, the system does the following:

  • Displays the following statuses depending on the action that failed:

    • Create Failed

    • Update Failed

    • Delete Failed

  • Displays an error message in the Action Status Message column.

If a tenant action fails, you can retry the action. If retry fails, you can recover the tenant with the previous working configuration.

  1. On the Tenant Management System page, click Tenant Actions > Retry.
  2. To recover an action, click Tenant Actions > Recover.
    Note Recover tenant action deletes the tenant data for the Create Failed action.