› AP Essentials Admin Center › Work with users

Work with users

This topic describes how to work with users in Admin Center.

Add a user

If you need to create many user accounts, you can import users.

Before you begin, consider enabling two-factor authentication for additional security or single sign-on for seamless integration with your organization. Users that do not use two-factor authentication or single sign-on are automatically disabled after three months.

To add a single new user:

  1. Select Add user from a partner or customer landing page, or select Add on the Users view.
  2. Use the view that appears to specify the user settings on each tab (such as Profile and Privileges).

    User names cannot include any of the following file extensions

    • .asax
    • .ascx
    • .master
    • .skin
    • .browser
    • .sitemap
    • .config
    • .cs
    • .csproj
    • .vb
    • .vbproj
    • .webinfo
    • .licx
    • .resx
    • .resources
    • .mdb
    • .vjsproj
    • .java
    • .jsl
    • .ldb
    • .dsdgm
    • .ssdgm
    • .lsad
    • .ssmap
    • .cd
    • .dsprototype
    • .lsaprototype
    • .sdm
    • .sdmDocument
    • .mdf
    • .ldf
    • .ad
    • .dd
    • .ldd
    • .sd
    • .adprototype
    • .lddprototype
    • .exclude
    • .refresh
    • .compiled
    • .msgx
    • .vsdisco
    • .rules
  3. Select Save & close.

If the parent partner or customer account is active, the new user receives an email notification with login information. If you are setting up a new account, all users receive login information when the parent account is activated.

When a customer administrator logs in for the first time after creating a customer, the terms of service appear. A customer administrator can agree to the terms on behalf of all users in the organization. The terms of service must be accepted to use Tungsten AP Essentials.

Edit a user

To edit an existing user, complete the following steps

  1. Select a user name in the Users view.
  2. Use the view that appears to edit the user settings as needed on each tab (such as Profile and Privileges).
  3. Select Save & close.

Delete a user

To delete an existing user, complete the following steps

  1. Ensure the user you want to delete does not belong to a workflow.
  2. Navigate to the Users view, and select Delete on the row of the user you want to delete.

    A confirmation dialog appears.

  3. Select Yes

    The user is deleted.

Resume a user

To resume a paused user, complete the following steps

  1. Select a user name in the Users view.
    The User view appears.
  2. Click Resume and confirm your decision in the dialog that follows.