Invoice Touches
Use the Invoice Touches view to analyze the information about invoice processing from the user intervention perspective. Use this information to monitor the efficiencies of invoice automatic processing within organizations. The Invoice Touches view displays the historical data for the processed invoices.
The view comprises the following charts:
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Invoice Touches: Displays detailed information about the number of manual actions related to invoice processing.
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Invoice Multi Touch Breakdown: Displays detailed information about manual actions in each system.
When selecting an individual bar in the Invoice Touches or Invoice Multi Touch Breakdown charts, you can view the invoice data summary and invoice history for the applied filter. The following table lists bar values that may appear in the Invoice Touches and Invoice Multi Touch Breakdown charts.
|
Bar |
Description |
|---|---|
|
Multi touch |
Provides information about invoices processed with more than one manual action. |
|
One touch |
Provides information about invoices processed with one manual action. |
|
Zero touch |
Provides information about invoices processed without any manual action. |
|
KTM validation touch |
If a user carries out any actions in the Validation module, such as changes or field value confirmations, the indicated actions are considered as one touch. Click KTM Validation touch if you do not want to display the bar in the chart. |
|
MarkView stops |
If the invoice processing requires any operator interaction in the Coding, Comment Request, Entry, Resolution, or Review queue, the indicated actions within one queue are considered as one touch. Click MarkView stops if you do not want to display the bar in the chart. |
|
Oracle holds |
If the invoice processing requires any operator interaction at the invoice submission to the ERP system, such an interaction is considered as a touch. The operator interaction includes Price holds and Quantity holds. Price hold example: The price is inconsistent after line matching. Quantity hold example: The quantity of the ordered and supplied items is inconsistent. |