Kofax regularly updates the Kofax Support site with the latest information about Kofax products.

To access some resources, you must have a valid Support Agreement with an authorized Kofax Reseller/Partner or with Kofax directly.

Use the tools that Kofax provides for researching and identifying issues. For example, use the Kofax Support site to search for answers about messages, keywords, and product issues. To access the Kofax Support page, go to www.kofax.com/support.

The Kofax Support page provides:

• Product information and release news

• Downloadable product documentation

• Access to the product knowledge bases

• Access to the Kofax Customer Portal (for eligible customers)

Before contacting Kofax Support, please gather the following information (where applicable):

• Product name and version

• Log files

• Product license

• Exact error message(s)

• Reproduction scenario