Troubleshooting tips
Problem | Solution |
---|---|
The All Pages button is clicked and the Read Barcode button is clicked, but the application reads only the current document and does not read barcodes for all the pages. | The All Pages option takes effect only with such options as Deskew, Despeckle, Rotate, and other options from the Advanced Image Toolbar. The All Pages option does not influence the Read Barcode option. |
A barcode inside a gray-textured background is not read by the application. For example:
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The application cannot read barcodes with a textured background. |
A barcode is not properly read. | Make sure that Barcode read options are specified correctly. The Minimum length of a barcode must be between 1 and 63 and less than the Maximum length of a barcode. For more information, see Barcode Options dialog box (1D). |
If you use the AutoCapture Scripting functionality and the used script has a message box or any other windows that pop up, QuickCapture Pro hangs. | This is because QuickCapture Pro is running as a service and cannot handle pop-up windows that are going to be shown on the AutoCapture side. Until these pop-up windows are clicked, QuickCapture Pro does not react and seems to be hanging. |
You see the following error message after reinstalling QuickCapture Pro: "Error 1935: An error occurred during the reinstallation of assembly component." | MS Visual C++ 2015-2022 Redistibutable (x86 and x64) needs to be repaired and a system restart is required. |
You see the following error message after attempting to install QuickCapture Pro: "Error 1935: An error occurred during the reinstallation of assembly component." | If MS Visual C++ 2015-2022 Redistibutable is already installed on the system, QuickCapture Pro cannot be installed. Error 1935 appears during the install process. Since the AutoCapture Client requires MS Visual C++ 2015-2022 Redistibutable, QuickCapture Pro cannot be installed on the same system unless QuickCapture Pro is installed first. Uninstall the previously installed MS Visual C++ 2015-2022 Redistibutable, install QuickCapture Pro, then install the MS Visual C++ 2015-2022 Redistibutable if necessary. |