View signing package details

A user can view the details of a signing package when selecting View on the Signing packages page for a dedicated signing package or when clicking on the package name.

Signing packages page

The page shows:

  • General signing package information
  • Recipient information
  • Document information
  • Signing package settings
  • Audit trail table
Signing package details

In the Recipients tab, a user can start the Sign now process if a package is available for signing. For details, see In-person signing session.

With Send email to all, a user can

  • resend an invitation to all unfinished recipients to start the signing session for an incomplete signing package
  • send document attachments or document download link to all recipients for a completed package
Recipients tab

For a selected signer, Sign now and Send email are available.

Click Send email to display one of the following dialog boxes, depending on the signing package state:

  1. Package is incomplete.Send email for incomplete package

    When the package is incomplete, the user can select the check box to include a link for starting the signing process.

    When sending email to all recipients, selecting the check box will filter out all recipients which have already finished their signing process.
  2. Package is complete.Send email for completed package

    When the package is completed, the user can select check boxes to attach documents to the email or include a download link to the documents.

Click the Edit link to change the email address for a required recipient.

Edit email addres

The following form to edit email is displayed:

Change email address
After a recipient has started his signing session it is not possible anymore to change his email.

Click Show details to view advanced information, including Certifications, Authentication and Supplemental documents.

Use the Supplemental documents section to download supplemental documents, which were uploaded by a recipient.

Download supplemental documents

The user can regenerate an access code for a specified recipient if the authentication method is Access Code for the recipient.

Authentication with access code

Click the Generate new Access Code link to display the dialog box with the new generated access code.

Generate new access code

If the authentication method is external authentication for a recipient, the corresponding provider name is displayed:

External authentication

In the Documents tab, a user can download one or more documents:

Documents

Click Show details to view advanced information of the documents, such as certificates and fields.

In the Settings tab, a user can check notifications, audit trail settings, or reminders.

Settings

Reminders can be set to:

  • After

    Number of days after the send date when the reminder email is sent.

  • Before

    Number of days before expiration date when the reminder email is sent.

The Audit trail tab has a table with the audit trail of a signing package:

Audit trail
The timestamps in 'Date time' column are displayed in your local time zone. The name of your local time zone is also displayed in the column header. In case a timestamp is part of some text in the 'Action' column, this timestamp is displayed as universal time (UTC).