Can I print while my Internet connection is lost?

Yes. In most cases, you can continue to print while the Internet connection is lost, but functionality is limited.

Without an Internet connection, you are temporarily unable to:

• Sign in to Printix.

• Add printers.

• Access online documentation.

• Release documents.

• Reprint recent documents.

As long as you remain signed in and keep your computer powered on, you can:

• Print directly to printers on the network.

• Print with Print Anywhere, but you cannot release any documents.

  • The Printix Client displays the message Printix is currently offline. Your document {file name} can be released when Printix is online again.

  • If your administrator enabled the Allow direct print if offline setting, the Printix Client displays the message Printix is currently offline. You cannot release your document from Printix Anywhere until Printix is online again. Consider printing your document now by selecting a different printer, and it prompts you to select a printer. Printers are listed only if they are on the same network as your computer, AND if you have previously released documents to them.

    If you select Printix Anywhere, your document can only be released when the Internet connection is restored. Alternatively, you can print your document immediately at another printer that is listed.

• Print with Print Later, but you cannot release any documents.

  • If your administrator enabled the Allow direct print if offline setting, the Printix Client displays the message Printix is currently offline. If you select Print Later, you can only release your document when Printix is online again, and it prompts you to print now or use Print Later.

    If you still decide to use Print Later, your document can only be released when the Internet connection is restored. Alternatively, you can Print the document immediately at the printer you originally selected.

  • If your administrator did not enable the Allow direct print if offline setting, the Printix Client displays the message Printix is currently offline. Your document {file name} can be released when Printix is online again, and it does not prompt you to make a choice.

If your Internet connection is lost and the printer is also unreachable (for example, it is offline or on another network), the print fails, then the Printix Client displays the message Document {file name} deleted. Your document cannot be printed, because Printix Client is offline and cannot reach the target printer ({printer name}).

When the Internet connection is restored, all functionality is working again and you can:

• Release documents

  Including any Print Anywhere and Print Later documents you submitted while the Internet connection was lost.

• Reprint documents

  Including any documents you submitted with direct print while the Internet connection was lost.