Configuration of a Generative AI chat control

Use Generative AI chat control to send requests to the AI provider to get information. You can submit the prompt using a Generative AI provider or perform a search using an AI knowledge base provider.

You can include case data for analysis when using Generative AI or an AI knowledge base. This enables you to utilize the case data to gather the information you need through natural language queries, while ensuring the actual case data remains hidden from view.

Before you begin

• See Generative AI chat control

• Configure providers. See Integrate TotalAgility with Generative AI and Integrate TotalAgility with an AI knowledge base.

Procedure

Configure Generative AI chat control to perform a search either way:

• Configure Generative AI chat control to search using Generative AI

• Configure Generative AI chat control to search using an AI knowledge base

More info

• Properties of a Generative AI chat control