ControlSuite Web Help
ControlSuite Web Help
  • Install and Configure ControlSuite
    • ControlSuite overview
      • Equitrac overview
      • AutoStore overview
      • Output Manager overview
      • Business Connect overview
    • Preparing to install ControlSuite
      • Install Roles and Features
    • Installing ControlSuite
      • ControlSuite installation overview
      • Equitrac installation overview
      • AutoStore installation overview
      • Output Manager installation overview
      • Business Connect installation
      • Device Registration Service overview
      • Device Web Service installation overview
      • Advanced manual install
      • Install ControlSuite on multiple nodes
      • Create an offline installation package
    • Configuring ControlSuite
      • Modify databases
      • Configure Output Manager for high availability
      • Configure Output Manager with SAP in a high availability environment
    • Licensing ControlSuite
      • Licensing AutoStore
    • Reset the Security Framework Service password
    • Backup and restore the Security Framework Service node
      • Configuring the backup
      • Restoring a backup to a new machine
    • Remove a node from the Security Framework Service
      • Delete a live node
      • Delete a dead node
    • Uninstall ControlSuite
      • Clean up IIS Bindings
      • Remove certificates
      • Remove folders and files
      • Remove registry entries
  • System Requirements
    • ControlSuite System Requirements
      • Equitrac Requirements
      • AutoStore Requirements
      • Output Manager Requirements
      • DRS Requirements
  • Communication Ports
    • Equitrac Communication Port Reference
    • AutoStore Communication Port Reference
    • Output Manager Communication Port Reference
    • DRS Communication Port Reference
  • Capture - AutoStore
    • AutoStore Overview
      • Introduction
      • What is AutoStore?
      • AutoStore server architecture
      • AutoStore object model
      • AutoStore Applications and Tools
      • Runtime Replacement Tags (RRTs)
    • Welcome to AutoStore Process Designer
    • Using AutoStore Process Designer
      • Start AutoStore Process Designer
      • Working with configurations
      • Working with tasks
      • Working with components in a task
      • Working with configuration templates
      • Running processes in AutoStore Process Designer
    • AutoStore Process Designer user interface
      • APD Options dialog box
      • Task Properties dialog box
      • Isolated Component Properties dialog box
      • Isolated Task Properties dialog box
      • Ribbon
    • Capture Components
      • Overview
      • AutoCapture Server
      • Batch Importer
      • POP3 Email
      • FTP Poll
      • Fuji Xerox AIP
      • HP MFP/Digital Sender OXPd
      • HP OXPd
      • IMAP Capture
      • Knowledge Package Loader Capture
      • Konica Minolta iOption
      • Kyocera MFP (HyPAS)
      • Lexmark MFP
      • Multi-Poll
      • MFD Capture
      • Ricoh ESA
      • Ricoh SOP
      • RightFax Capture
      • Samsung
      • Samsung SmartUX
      • SFTP Poll
      • SMTP Capture
      • Toshiba Unified Client
      • ControlSuite PJ Submission Workflow
      • Web Capture
      • Xerox EIP Connect
      • Unified Client
      • Universal Capture
    • Process Components
      • Overview
      • ApplicationXtender Component
      • Autonomy WorkSite
      • Barcode
      • Bates Stamp
      • Binder
      • Box
      • Command Line Execution
      • d.3
      • Datacap
      • Datacap9
      • Data Filter
      • Directory Services
      • DocTransformProcess
      • Document Writer
      • Documentum (6.x)
      • DocuShare
      • DocuWare
      • ELO
      • FileNet
      • FileNet P8
      • File Options
      • Form Overlay
      • Google Docs
      • HL7
      • HP TRIM
      • Hummingbird/Open Text eDOCS
      • IBM CM
      • IBM CM OnDemand
      • Knowledge Package Builder
      • Knowledge Package Loader - Process
      • Kofax TotalAgility eConnector
      • Laserfiche
      • Notification component
      • Office Converter
      • OneDrive
      • OmniPage Barcode
      • OP Binder
      • OpenText Livelink/Content Server
      • OPOCR
      • Outlook MSG Loader
      • PowerShare
      • Professional Image Management
      • ProLaw
      • Redaction
      • RightFax Route
      • Send to Database
      • Send to Dropbox
      • Send to Folder
      • Send to FTP
      • Send to HTTP Help
      • Send to Mail Recipient
      • Send to SFTP
      • SharePoint
      • ControlSuite Print Job Submission
      • VB/J Script
      • VIP
      • Workflow Tracker
      • XML Importer
      • WebDAV
      • Windream
      • Worldox
      • XML Generator
    • Route Components
      • Overview
      • ApplicationXtender Component
      • Autonomy WorkSite
      • Box
      • Datacap
      • Datacap9
      • Documentum (6.x)
      • DocuShare
      • DocuWare
      • ELO
      • FileNet
      • FileNet P8
      • Google Docs
      • HP TRIM
      • Hummingbird/Open Text eDOCS
      • IBM CM
      • IBM CM OnDemand
      • IXOS
      • Kofax TotalAgility
      • Laserfiche
      • Multi Router
      • OneDrive
      • OpenText Livelink/Content Server
      • PowerShare
      • ProLaw
      • RightFax Route
      • Send to Database
      • Send to Database (Bulk)
      • Send to Dropbox
      • Send to Folder
      • Send to FTP
      • Send to HTTP Help
      • Send to Mail Recipient
      • Send to PC
      • Send to SFTP
      • SharePoint
      • ControlSuite Print Job Submission
      • VB/J Script
      • WebDAV
      • Windream
      • Worldox
      • XML Generator
    • Sunset Pack
      • Sunset Pack
      • Alchemy
      • Alfresco
      • Content Management Queue
      • Encryption/Decryption
      • Fortis
      • FortisBlue
      • Konica Minolta MFP
      • LAN Fax
      • Lotus Notes Domino
      • Send to Printer
      • Sharp MFP (OSA)
      • Xerox
    • Applications and Clients
      • Welcome to the AutoCapture Client component
      • Installing the AutoCapture Client
      • Using the AutoCapture Client application
      • Capturing Microsoft Office documents or messages
      • Using AutoCapture Explorer client
      • Configure AutoCapture client settings
      • Customize AutoCapture client
      • Welcome to Bates Stamp Server Administrator
      • Getting started
      • Configuring
      • Restrictions and limitations
      • Troubleshooting tips
      • Welcome to Bates Stamp Server Supervisor
      • Getting started
      • Configuring
      • Restrictions and limitations
      • License Manager overview
      • License Manager window
      • Creating a license report
      • Checking server version
      • Send to PC Client Configuration dialog box
      • Troubleshooting tips
      • Welcome to the Status Monitor application
      • Introduction
    • Appendices
      • Appendices
      • Date and time formats
      • Field Expressions
      • Using Conditional Field
      • AutoStore ControlSuite Service settings
  • Print Management - Equitrac
    • Introduction
      • What is Equitrac?
      • Core Server Components
      • Supporting Components
      • Application-level Access Permissions
      • Windows-level Access Permissions
      • Additional Documentation
    • System Dashboard Overview
      • System Dashboard - Licenses
      • System Dashboard - Accounts
      • System Dashboard - Devices
      • System Dashboard - Accounting
    • Create and Manage Accounts
      • Accounts Overview
      • Create New Accounts
      • Work with Departments
      • Work with User Accounts
      • Configure Active Directory Synchronization
      • Configure LDAP Synchronization
      • Manage User Accounts
      • Search Filters
      • User Authentication
      • External User Authentication
      • Select Notification Methods
      • Charge to Departments
      • Account Charging and Limits
      • Escrow
      • Delete Objects in Synchronized Directories
      • Configure Unlimited Printing
      • Handle Unidentified Documents
      • Associate Swipe Cards with Equitrac Accounts
      • Configure the Mail Server for Email Notifications
      • Implement PINs
      • Control Transaction Tracking
      • Work with Self-service Accounts
      • Configure the Guest User Feature
      • Configuring the Account Monitor Popup
    • Working with Billing Codes
      • Enabling System-Wide Billing Code Access
      • Configuring Billing Code Popup Behavior
      • Creating Billing Codes
      • Enabling User or Department Billing Codes
      • Removing Billing Codes from a User or Department
      • Synchronizing Billing Codes
      • Using Client Billing on a Workstation
    • Managing Devices
      • Device Types
      • Device Status Tracking
      • Editing and Removing Devices
      • Importing Devices
      • Physical Devices
      • Embedded Devices
      • VPSX Devices
      • InfoPrint Manager Devices
      • Configuring Print Queues
      • Managed Queues
      • I-Queues
      • Print Job Submission
      • Workstation Devices
      • Configuring eCopy ShareScan
      • Setting up a Print Separator Page
    • Device Monitoring with DME
      • DME Workflow
      • SNMP Communication Requirements
      • Configuring SNMP Communication
      • Selecting Devices for DME to Monitor
      • Generating Device Status Reports
      • Routing Based on Device Status
    • Control Terminals
      • Card Reader Hardware Overview
      • Configuring Ethernet Card Readers
      • Associating the Card Reader with Another Printer
      • Managing Ethernet Card Readers
      • Recovering an Inaccessible Card Reader
    • HID Cards
      • HID Decoding
      • Supported HID Card Types
    • Advanced Printing Configuration
      • Enabling Secure Printing
      • Managing Device Pull Groups
      • Setting Up Follow-You Printing
      • Releasing Prints to First Available DRE
      • Printer Driver Management
      • Configuring Send To Printing
      • Desktop Printing
    • Configuring Price Lists
      • Overview of Price List Types
      • Price List Workflow
      • Cost Calculation and Currency
      • Creating Basic Print/Copy Price Lists
      • Advanced Print/Copy Price Lists
      • Creating Large-Format Price Lists
      • Fax Price Lists
      • Scan Price Lists
      • Departmental Pricing
      • Default Price Lists
      • Primary vs. Dual Pricing
      • Assigning Price Lists
      • Applying Price Lists
      • Repricing Jobs on Release
    • Routing Rules
      • Rules Overview
      • Creating Print Rules
      • Interactive Print Rules
      • Copy Rules
      • Working with Routing Groups
      • Creating Desktop Print Rules
    • Scheduling Tasks
      • Defining a Schedule Recurrence
      • Scheduling a Report Task
      • Scheduling a Billing Code Task
      • Schedule an Arbitrary Command
      • Scheduling a Color Quota Task
      • Scheduling an Account Balance Task
      • Scheduling a Purge Transactions Task
      • Running a Missed Task
      • Suspending, Resuming, or Removing a Scheduled Task
    • Creating and Running Reports
      • System Dashboard Reports
      • Configuring a Savings Report
      • Scheduling Reports to Run Automatically
      • Running Consolidated Reports
    • Manage Scan and User Workflows
      • Configuring Workflows
      • Configuring Workflow Containers
      • Configuring Scan Processing and Delivery
      • Configuring SMTP Mail Server for SPE
      • Load Balancing
      • Configuring Load Balancing
      • Configuring SPE Nodes
      • Configuring Scan Destinations
      • Enabling Scan-to-Me
    • Scan Client
      • Working with the Scan Client
      • Using the Scan Filters
      • Sorting the Scan List
      • Additional Functions
    • User Dashboard
      • Enabling Account Balance Transfers
      • Enabling PIN Management
      • Setting Default Billing Code
      • Displaying Color Quota
    • Using Equitrac Utilities
      • Import Utilities
      • Import Campus Card Account Information
      • Directory Synchronization Access Permissions
      • Purge Database Transactions
      • Modifying User Accounts from a Flat File
      • Map LPR User IDs
      • Print Queue Viewer
      • Running Print Queue Viewer on a Workstation
      • Diagnostics
    • Glossary
  • Output Management - Output Manager
    • Getting Started
      • Welcome to Kofax Output Manager
      • ControlSuite overview
      • Getting started
      • Concepts
      • User interfaces
      • Instances of Output Manager
      • Services
      • Output Manager applications
      • Learning about the Output Manager Console
      • Customizing the grid views
      • Configure security console
      • Configure columns
      • Using Output Manager in a Citrix environment
    • Users
      • Managing users
      • Managing Output Manager security roles
    • Devices
      • Learning about the Devices application
      • Managing devices
      • Manage device groups
      • Add devices
      • Modify devices
      • Create destinations
      • Search for devices
      • Managing devices through SNMP
      • Ethernet Card Reader
      • RF IDeas Ethernet 241 Card Reader
    • Queues and Universal Postscript Driver
      • Converting Windows queues
      • Output Manager Universal PostScript Driver
    • Security
      • Output Manager security
      • File store encryption
    • Sources
      • Learning about the Sources application
      • Manage Source groups
      • Add sources
      • Modify Sources
      • Remove Sources
      • Import Sources
      • Search for Sources
      • Configure security for Sources
      • Managing sources
      • Configuring document property profiles
    • Destinations
      • Learning about the Destinations application
      • Manage destination groups
      • Add destinations
      • Modify destinations
      • Remove destinations
      • Import destinations
      • Redirect destinations
      • Search for destinations
      • Configure security for destinations
      • Routing documents
      • Managing destinations
    • Documents
      • Learning about the Documents application
      • Learning about the Library application
      • Managing documents
      • Working with documents
      • Configure global document properties
    • Output Processes and Actions
      • Output processes
    • Cost Tracking and Management
      • Print rules profiles
      • Create a desktop client profile
      • Assigning costs to billing accounts
      • Allowances
      • Configure balance settings
      • Import billing accounts
      • Managing Windows Queues
    • Rules and Tasks
      • Rules
      • Scheduling tasks
    • Reports
      • Learning about the Reports application
      • Working with reports
      • Using the Report Preview window
      • The Report Designer
    • Resources
      • Managing resources
    • Server and Database Administration
      • The Message Console
      • Using the Message Console
      • Set general preferences
      • System Health utility
      • Managing services through Microsoft Windows
      • Managing product components
      • SSL certificates
      • Backing up and restoring the Output Manager database
      • Configure NetWeaver integration
      • Notifications
    • User Interface Reference
      • @DateTimeToString dialog box
      • @LookupCsv dialog box
      • @Parse dialog box
      • @StringToDateTime dialog box
      • Add Columns dialog box
      • Add Destination (from Devices) dialog box
      • Add Destination dialog box
      • Add Source dialog box
      • Ad Hoc Rule dialog box
      • Ad Hoc Rules Manager dialog box
      • Adjust Message Priority dialog box
      • Adjust User Custom Properties dialog box
      • Advanced Costing Profile dialog box
      • Alert Rule dialog box
      • Alert Rules Manager dialog box
      • Allowances Profile dialog box
      • Assign Access Control dialog box
      • Bitmap Output tab
      • Browse LDAP Server dialog box
      • Burst Document - Line Mode dialog box
      • Burst Document - Page Mode dialog box
      • Business Rule dialog box
      • Business Rules Manager dialog box
      • Configuration tab
      • Configure Columns utility
      • Configure Device dialog box
      • Configure Document Properties utility
      • Configure IP Ranges dialog box
      • Configure Kiosk dialog box
      • Configure Method Call dialog box
      • Configure Transform dialog box
      • Configuring administrative options
      • Connect to Output Manager Server dialog box
      • Create Package dialog box
      • Create Resource or Edit Resource dialog box
      • Custom DBM Activation dialog box
      • Deactivate DBM Components dialog box
      • Department dialog box
      • Departments tab
      • Desktop Client Installation dialog box
      • Desktop Client Profile dialog box
      • Destination Capabilities dialog box
      • Destination Configuration dialog box
      • Destination Configuration (bulk settings) dialog box
      • Destination/Device Output and SNMP Alert History window
      • Detect Readers dialog box
      • Device Configuration dialog box
      • Device Profile dialog box
      • Device wizard
      • Display Client Pop-up dialog box
      • Document Library Profile dialog box
      • Document Owner Mapping tab
      • Document Properties dialog box
      • Document Properties Profile dialog box
      • Edit LDAP User dialog box
      • Edit Windows User dialog box
      • Error Handling Profile dialog box
      • Exception Fields dialog box
      • Export Reports dialog box
      • Failover Profile dialog box
      • File Store dialog box
      • Filter Profiles tab
      • Font Face Configuration dialog box
      • Fonts tab
      • General tab (Transform Package)
      • Global Group Routing Map dialog box
      • Group Routing Configuration dialog box
      • Groups tab
      • Headers from Data tab
      • Import Reports dialog box
      • Ini Resource dialog box
      • Input Options tab
      • Job Parsing tab
      • Job Ticket tab
      • Job Status Manager dialog box
      • Job Status Mapping Profile dialog box
      • LDAP Group dialog box
      • LDAP Server dialog box
      • LDAP User dialog box
      • Learning about the Audit Console
      • Library Settings tab
      • License Information Utility
      • Mail Server Search dialog box
      • Manage Billing Accounts Utility
      • Manage CsvDocProp Resources dialog box
      • Manage Product Components Utility
      • Manage Profiles dialog box
      • Manage Resources dialog box
      • Manage Devices Utility
      • Manage Windows Queue Quota Profiles dialog box
      • Manage Windows Queues Utility
      • Merge Package dialog box
      • MFP Kiosk Preferences Profile dialog box
      • Modify Document dialog box
      • Native Headers tab
      • New Device dialog box
      • Notification Profile dialog box
      • OM Group dialog box
      • OM User dialog box
      • Opening Windows utilities
      • Organizational Units Container Specification dialog box
      • Outbound Email Profile dialog box
      • Output Options tab
      • Package Boundary Fields dialog box
      • Package Manager dialog box
      • Page Layout tab
      • PDF Output tab
      • Power Rule dialog box
      • Preview window
      • Printer Family Profile dialog box
      • Process Designer Utility
      • Remove From Document dialog box
      • Rename Process dialog box
      • Resource Manager dialog box
      • Resources tab
      • Role Manager dialog box
      • Route to Destination (Advanced) dialog box
      • Run Command dialog box
      • Schedule dialog box
      • Schedule Manager dialog box
      • Security Configuration dialog box
      • Select Detection Options dialog box
      • Select devices dialog box
      • Select Organizational Units dialog box
      • Select Redirected Destination dialog box
      • Select User Accounts/Groups to Import dialog box
      • Select User dialog box
      • Send Email dialog box
      • Set Document Owner - Advanced dialog box
      • Set Document Owner - Guest dialog box
      • Set Failover Profile dialog box
      • Set Filter Profile dialog box
      • Set General Preferences Utility
      • Set Library Filing Profile dialog box
      • Set Notification Profile dialog box
      • Set Output Process dialog box
      • Set Priority in Group dialog box
      • SNMP Server Configuration dialog box
      • Source Properties Profile dialog box
      • Source Configuration dialog box
      • Source Configuration (bulk settings) dialog box
      • Specify LDAP Server Connection dialog box
      • Specify SQL User dialog box
      • Text Extraction Variable Definition dialog box
      • Text Resource dialog box
      • Transform Adept dialog box
      • Transform Office Files dialog box
      • Transform Package dialog box
      • Transform Record Mode (Advanced) dialog box
      • Transform Record Mode (Basic) dialog box
      • Universal PS Driver Wizard
      • Unzip Document dialog box
      • User Information Stamping dialog box
      • User and Group Selection dialog box
      • User Print Rules Profile dialog box
      • User Print Rule dialog box
      • User Print Rules Manager dialog box
      • Users tab
      • Viewer Configuration dialog box
      • Watermarking dialog box
      • Windows Queue Quota Profile dialog box
      • Windows Queue Quota Rule dialog box
      • Windows Queue Print Rules Manager dialog box
      • Windows Users and Groups dialog box
      • Zip Package dialog box
  • Mobile - Business Connect
    • Overview
      • Introduction
      • Business Connect Features
      • Product Compatibility
      • System Requirements
      • Prerequisites
      • Mobile Device Management Integration
    • Server Configuration
      • Business Connect Server Configuration
      • Layout Configuration
      • Client Support Setup
      • Feature Access Configuration
      • Geo-Location Management
      • MFD and Printer Management
      • User and Device Management
      • Localization and Multi-Language Support in Business Connect
      • Business Connect Server Logs
      • Troubleshooting
    • Mobile Device Management Integration
      • Configure the Mobile Server URL in AirWatch Console
      • Configure the Mobile Server URL in MobileIron
      • Configure the Mobile Server URL in BlackBerry UEM
      • Configure the Mobile Server URL in Intune
    • Configuring Business Connect Manually
      • Database Configuration
      • Workflow Engine Configuration
      • About ControlSuite™ Enrollment
      • Printing Services Configuration
      • Web Server Configuration
      • Support Service Configuration
      • Support Service Configuration in Standalone Mode
      • Security Configuration
      • Launching Admin Tool
      • Configuring Web Capture for Business Connect Server
      • Configuring SSL for Business Connect
  • Integrations
    • From Capture to Print Management
      • From Capture to Print Management - Overview
      • Via AutoStore Process
      • Via AutoStore Route
    • From Capture to Mobile
      • AutoStore to ControlSuite mobile
      • Configure Server Manager in AutoStore
      • Create a new workflow
      • General settings
      • Print Settings
      • Properties
    • From Mobile to other ControlSuite Components
      • From Mobile to other ControlSuite Components - Overview
      • Configure Server Manager in AutoStore
      • Configure Business Connect Server Configuration Manager - Printing Services tab
      • Configure Business Connect Server Configuration Manager - Web Server tab
      • Create a new task
      • Add components
      • Create a new workflow
      • Transforming the document
      • General settings
      • Print Settings
      • Properties
      • Route the print job
    • From Print Management to Capture and Mobile
      • Send documents from print management and mobile to capture
    • From Print Management to Output Management
      • Send documents from print management to output management
    • From Output Management to Capture
      • Send documents from output management to capture
    • From Output Management to Print Management
      • Send documents from output management to print management
    • From Output Management to Mobile
      • Send documents from the output management to mobile
  • Device Registration Service
    • Device Registration Service User Guide
      • Using the Device Registration Service
      • Troubleshooting Device Registration Service
  • Device Web Server
    • Device Web Server overview
      • View the DWS Web administration page
      • DWS failover
    • Epson
      • Overview
      • Managing the Device Web Server
    • Toshiba
      • Overview
      • Managing the Device Web Server
  • ControlSuite Clients
    • Kofax Combined Client for Konica Minolta
      • Overview
      • Implementation checklist
      • Requirements
      • ControlSuite deployment
      • Prepare the MFP to run the Kofax Combined Client for Konica Minolta
      • Configuring the Kofax Combined Client for Konica Minolta
      • Using the Kofax Combined Client for Konica Minolta
      • Reference
      • Restrictions and Limitations
      • Troubleshooting
    • Kofax Combined Client for Ricoh
      • Overview
      • Checklist: Implementation
      • Requirements
      • Configuring the Kofax Combined Client for Ricoh
      • Using the Kofax Combined Client for Ricoh
      • Reference
      • Restrictions and limitations
      • Troubleshooting the Kofax Combined Client for Ricoh
    • Kofax Unified Client for Brother
      • Overview
      • Preparing for deployment
      • Installing the Unified Client for Brother
      • Using the Unified Client for Brother
      • Device Settings
      • Unified Client failover
      • Troubleshooting
    • Kofax Unified Client for Canon
      • Overview
      • Preparing for deployment
      • Installing the Unified Client for Canon
      • Using the Unified Client for Canon
      • Kofax Unified Client for Canon device settings
      • Appendix: Additional configuration Instructions
      • Appendix: Additional AutoStore Instructions
      • Troubleshooting
    • Kofax Unified Client for Epson
      • Overview
      • Preparing for deployment
      • Installing the Unified Client for Epson
      • Setting up the Epson MFP
      • Configuring the Unified Client for Epson
      • Appendix
    • Kofax Unified Client for HP
      • Overview
      • Preparing for deployment
      • Installing the Unified Client for HP
      • Using the Unified Client for HP
      • Device settings
      • Unified Client failover
      • Troubleshooting
    • Kofax Unified Client for Ricoh Deployments
      • Contents
      • Ricoh SOP 1.1 Deployment Guide for AutoStore
      • Ricoh SOP 1.1 Deployment Guide for AutoStore and Equitrac
      • Ricoh SOP 1.1 Deployment Guide for AutoStore and Output Manager
      • Ricoh SOP 1.1 Deployment Guide for Output Manager
      • Ricoh PCC 5.1 Deployment Guide for Equitrac
      • Ricoh PCC 5.1 Deployment Guide for Equitrac and AutoStore
    • Kofax Unified Client for Toshiba
      • Contents
      • AutoStore solution overview
      • Equitrac solution overview
      • AutoStore and Equitrac solution overview
      • Reference
    • Kofax Smart UX Unified Client for Samsung
      • Overview
      • Checklist: Implementation
      • Requirements
      • Configuring the Unified Client for Samsung Smart UX
      • Using the Unified Client for Samsung Smart UX
      • Reference
    • Kofax Unified Client for Xerox
      • Overview
      • System requirements
      • Prepare for deployment of Unified Client for Xerox
      • Deploy Unified Client for Xerox
      • Using Unified Client for Xerox
      • Reference
      • Debugging tips
      • Troubleshooting the Unified Client for Xerox
    • Kofax Combined Unified Client for Xerox
      • Overview of the Unified Client for Xerox EIP Connect
      • Implementation checklist
      • Requirements
      • Configuring Unified Client for Xerox EIP Connect
      • Using the Kofax Unified Client for Xerox EIP Connect
      • Application navigation
      • Reference
      • Troubleshooting
    • Embedded Client for Canon MEAP
      • Introduction
      • Pre-installation
      • Embedded Application Installation
      • Server-Side Configuration
      • User Workflows
      • Administrator Reference Material
      • Log Files
      • Troubleshooting
      • Glossary
    • Embedded Client for Fuji Xerox ECSP
      • Introduction
      • ControlSuite deployment
      • MFP configuration
      • Server-side configuration
      • Equitrac USB Card Reader plugin
      • User workflows
    • Embedded Client for Fuji Xerox EIP
      • Introduction
      • ControlSuite deployment
      • Server and MFP configuration
      • User workflows
    • Embedded Client for HP OXP
      • Overview
      • Installation
      • ControlSuite deployment
      • Server-Side Configuration
      • User Workflows
    • Embedded Client for Lexmark
      • Introduction
      • Pre-Installation
      • ControlSuite deployment
      • Server-Side Configuration
      • Embedded application installation
      • User workflows
      • Administrator reference material
      • Log files
      • Troubleshooting
      • Appendix A: Uninstallation
      • Appendix B: Third-Party Software Licenses
      • Glossary
    • Embedded Client for Sharp-OSA
      • Introduction
      • MFP and Server Configuration
      • User Workflows
    • Embedded Client for Xerox ECSP
      • Overview
      • ControlSuite deployment
      • MFP configuration
      • ColorQube 92xx series
      • Server-side configuration
      • User workflows
    • Embedded Client for Xerox EIP
      • Introduction
      • ControlSuite deployment
      • MFP configuration
      • Server-side configuration
      • User workflows
    • Embedded Client for Xerox EPA-EIP
      • Introduction
      • Supported MFPs
      • Server and MFP Configuration
      • User Workflows
  1. Home
  2. ControlSuite Clients
  3. Kofax Unified Client for Canon
  4. Troubleshooting

Troubleshooting

  • Numeric field issue (on the server side)
  • User is removed from the current workflow
  • Device administrator cannot log in and cannot reach [Settings\Registration]
  • Documents sent from Kofax Business Connect cannot be printed
  • Canon device DRS configuration fails
  • Default Canon device administrator password fails
  • ControlSuite Clients
    • Kofax Combined Client for Konica Minolta
    • Kofax Combined Client for Ricoh
    • Kofax Unified Client for Brother
    • Kofax Unified Client for Canon
      • Overview
      • Preparing for deployment
      • Installing the Unified Client for Canon
      • Using the Unified Client for Canon
      • Kofax Unified Client for Canon device settings
      • Appendix: Additional configuration Instructions
      • Appendix: Additional AutoStore Instructions
      • Troubleshooting
        • Numeric field issue (on the server side)
        • User is removed from the current workflow
        • Device administrator cannot log in and cannot reach [Settings\Registration]
        • Documents sent from Kofax Business Connect cannot be printed
        • Canon device DRS configuration fails
        • Default Canon device administrator password fails
    • Kofax Unified Client for Epson
    • Kofax Unified Client for HP
    • Kofax Unified Client for Ricoh Deployments
    • Kofax Unified Client for Toshiba
    • Kofax Smart UX Unified Client for Samsung
    • Kofax Unified Client for Xerox
    • Kofax Combined Unified Client for Xerox
    • Embedded Client for Canon MEAP
    • Embedded Client for Fuji Xerox ECSP
    • Embedded Client for Fuji Xerox EIP
    • Embedded Client for HP OXP
    • Embedded Client for Lexmark
    • Embedded Client for Sharp-OSA
    • Embedded Client for Xerox ECSP
    • Embedded Client for Xerox EIP
    • Embedded Client for Xerox EPA-EIP
Disclaimer: The products and services discussed in this documentation were previously owned by Nuance Communications, Inc. Please be advised that verbiage contained within may reflect this. © 2020 Kofax. All rights reserved.
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