Troubleshooting the Kofax Combined Client for Ricoh

This topic provides information for troubleshooting problems with the Combined Client for Ricoh application.

Error codes

Table 1. Combined Client for Ricoh error codes
Code Description
J201, J301
Failed security check due to:
  • A demo signature expired.
  • Corrupted device registry information when a device was not shut down properly.

Uninstall and reinstall the application.
J204
Disk out of space for one of the following reasons:
  • Failed to copy application zip file to the install directory.
  • Cannot start in standard time due to missing file, wrong .dalp file format, or thread takes too long.
J522
Java class reference missing for one of the following reasons:
  • Missing library.
  • An application exception.
  • For a 10.x device, this can occur when installing with Web Image Monitor. You can use RxopGuiClient instead of Web Image Monitor.

A4 small panel scanner settings

Typically, the MFP device automatically detects the scan settings that you configure. If the MFP device does not detect the scan settings and the device panel shows an error, map the device model code to the scanner bed value:
  1. Locate the Combined Client Xlet file (33956099.zip or renamed instance of this file) on the server.

    The default location for the file is as follows: C:\Program Files (x86)\Nuance\Device Registration Service\Service\Plugins\NSi.DeviceManagement.Plugins.Ricoh\33956099.zip.

    If you cannot locate this file, see Files tab.

  2. Extract the modelinfo.properties file from the ZIP file and open it in a text editor.
  3. Configure the properties file by adding an entry for your device in the following format:

    Modelcode=ScanSize

  4. Save your changes to the file and reinstall the Xlet.