Troubleshooting the Kofax Combined Client for Ricoh
This topic provides information for troubleshooting problems with the Combined Client for Ricoh application.
Error codes
Combined Client for Ricoh error codes
Code | Description |
---|---|
J201, J301 |
Failed security check due to:
Uninstall and reinstall the application. |
J204 |
Disk out of space for one of the following reasons:
|
J522 |
Java class reference missing for one of the following reasons:
|
A4 small panel scanner settings
Typically, the MFP device automatically detects the scan settings that you configure. If the MFP device does not detect the scan settings and the device panel shows an error, map the device model code to the scanner bed value:
- Locate the Combined Client Xlet file (33956099.zip or renamed instance of this file) on the server.
The default location for the file is as follows: C:\Program Files (x86)\Nuance\Device Registration Service\Service\Plugins\NSi.DeviceManagement.Plugins.Ricoh\33956099.zip.
If you cannot locate this file, see Files tab.
- Extract the modelinfo.properties file from the ZIP file and open it in a text editor.
- Configure the properties file by adding an entry for your device in the following
format:
Modelcode=ScanSize
- Save your changes to the file and reinstall the Xlet.