Verify prerequisites
Print tracking from a memory storage device (USB flash
memory devices and SD cards) is not available in this release.
Check | Description |
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Verify that the server machine is a member of a domain. |
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Ensure that the following hardware requirements
are met:
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Check that the operating system is one of the following 64-bit ones:
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Verify that you have Administrative access rights to Windows on the server. |
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Check that all required Windows updates are installed. |
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Verify that Microsoft Windows Updates is turned ON while you are deploying AutoStore. This is necessary for the successful installation of Microsoft Windows Identity Foundation (TFS). |
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Ensure that .NET Framework 3.5 is installed on the server (to verify it, launch Server Manager > select Local Server > verify that .NET Framework 3.5 is listed under Roles and Features). If it is missing it will be installed as part of the AutoStore installation process. |
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Ensure that Windows Identity Foundation 3.5 is installed on the server (to verify it, launch Server Manager > select Local Server > verify that Windows Identity Foundation 3.5 is listed under Roles and Features). |
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Review the supported Ricoh ports in the DRS and client communication ports. |
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Verify that IE Enhanced Security Configuration is turned OFF for Administrators in IE Enhanced Security Configuration (to access this, go to Server Manager > then select Local Server). |
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Check that you have all required components downloaded and within easy reach (see Download installer packages. |
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If you are planning to use any AutoStore Route component that requires client software, ensure that this software is installed on your server machine before starting deployment. |
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Verify that you have Administrative access to the device. |
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If you are using an IPv6 address, verify that your Ricoh device is a Gen 2.5 device. Refer to the Kofax Supported Device web page. |