› Overview of Scan Create New Job form › Web Capture Service

Web Capture Service

Web Capture Service is a client-side application that enables Tungsten TotalAgility to scan documents from a browser.

Web capture service also allows to import supported image types from the storage. For more information, see Scanning documents and Importing files.

The Web capture service installation is invoked when you start using the Scan create new job form, Scan form and any form with the web capture control. If Web capture service is already installed, no actions are required. If it is not installed or the version is outdated, a message displays prompting you to install or update the application .

To view the Web capture service version, right-click on the icon and select About.

After the installation is complete, you need to refresh the Scan client page to enable the scan controls and options. The Web capture service icon KTA iconappears in the windows tray.

Web Capture Service compatibility mode

This setting allows older Web capture service versions to be used with new Capture client; however, this compatibility is limited, which means if the Web capture service version is lesser than the minimum compatible version, TotalAgility will require Web capture service client to be updated even with this mode enabled.

We recommend not to use this mode unless absolutely necessary, as older Web Capture Service versions do not contain updated bug fixes or features and hence, unpredictable behavior may occur.

The Web capture service compatibility option can be enabled only in TotalAgility Designer. Refer to the Tungsten TotalAgility Designer Help for more information.

  • If you select "Web capture service backward compatibility", you can dismiss the warning with suggestion to use latest version and if the current Web capture service version is compatible with the current Tungsten TotalAgility version, you can scan and import the documents.

  • If you select "Web capture service backward compatibility" and "Skip alert message", no warning message is displayed even when an older Web capture service but a compatible version exists.

  • If Web capture service is not installed or the version is incompatible, the import options and scan controls are disabled on the Scan client form.