Getting help with Kofax products

The Kofax Knowledge Base repository contains articles that are updated on a regular basis to keep you informed about Kofax products. We encourage you to use the Knowledge Base to obtain answers to your product questions.

To access the Kofax Knowledge Base:

1. Go to the Kofax website home page and select Support.

2. When the Support page appears, select Customer Support > Knowledge Base.

The Kofax Knowledge Base provides:

• Powerful search capabilities to help you quickly locate the information you need.

  Type your search terms or phrase into the Search box, and then click the search icon.

• Product information, configuration details and documentation, including release news.

  Scroll through the Kofax Knowledge Base home page to locate a product family. Then click a product family name to view a list of related articles. Please note that some product families require a valid Kofax Portal login to view related articles.

From the Knowledge Base home page, you can:

• Access the Kofax Community (for all customers).

  Click the Community link at the top of the page.

• Access the Kofax Customer Portal (for eligible customers).

  Click the Support link at the top of the page. When the Customer & Partner Portals Overview appears, click Log in to the Customer Portal.

• Access the Kofax Partner Portal (for eligible partners).

  Click the Support link at the top of the page. When the Customer & Partner Portals Overview appears, click Log in to the Partner Portal.

• Access Kofax support commitments, lifecycle policies, electronic fulfillment details, and self-service tools.

  Go to the General Support section, click Support Details, and then select the appropriate tab.