Troubleshooting

The following procedures help you resolve some common problems when Agents run.

If computers in general or several programs on the user computers become slow in response when the Agents are running, perform the following.

1. Open the Management Console and click Process Discovery Groups under Settings in the left pane.
2. Open the tab with the group the computers belong to.
3. Locate the Advanced recording settings and increase the timeout in the Min UIA tree immutability duration (ms). Use 50 ms increments until the computers become responsive.

If a certain program on a user computer becomes slow in response when the Agent is running, you can do one of the following.

• If the program is not a part of your business processes and the Agent can ignore it, in Management Console open the Process Discovery group the computers belong to and type the program executable name in the Application ignore list under Recording settings.

• If the program is a part of your business processes and the Agent must record it, either include the program name to the Non-UIA applications list under Advanced recording settings on the respective group tab, or perform the same steps as for computers that are slow in response in general as described above until the program becomes responsive. Note that these changes can change the process analysis results.

If your business process involves using Microsoft Excel, use the latest available version to get better results in discovering processes.