Reactivate

Sometimes messages cannot be sent successfully. For example, a fax cannot be sent if the receiving fax machine is not on.

The KCS system tries resending these messages with increasing time between the retries. After the last unsuccessful retry the message will be marked as a "problem" and will not be sent.



Picture 33: Reactivate button

The user can select one or more messages in a tool and click Reactivate. Now the retries counter of the KCS system is reset and new send attempts will be initiated.

This option is available for all messages that have not been successfully sent except those currently being sent.

Note Multiple selection works.