Groups

A group is a collection of one or many individuals.

You can have subgroups within groups. When a task is assigned to a group, any individual from that group or its subgroups can perform the task. For example, a financial company has three groups: Financial Analysts, Business Analysts, and Cost Analysts. Each group has expert resources. If you add the Business Analysts group and Cost Analysts group to the Financial Analysts group, any task assigned to the Financial Analysts group is available to members of the Business Analysts and Cost Analysts groups.

You can assign a group as supervisors so that you can define a hierarchical structure that can be easily changed when supervisors change.

When you create a new group and add resources to the group, the details about the group are recorded in the audit log. The details are also recorded when you add or remove a user from an existing group or add or remove an existing group. This helps you tack and troubleshoot any changes to the group. However, the details about individual resources are not recorded.

How to:

• Create a group resource

• Maintain a group resource

See also:

• Individuals

• External resources

• Personas