› Workflow › Business processes › Design a basic process › Add an activity › Activity types › AI Knowledge Base activities › Delete from knowledge base activity

Delete from knowledge base activity

You can remove documents from the AI Knowledge base from within a process.

Consider the following use cases:

  1. In a medical solution, deleting outdated or incorrect medical test results from the knowledge base could help ensure that only the most accurate and relevant information is available for medical professionals to access and utilize.

  2. For the shopping site, deleting fulfilled or outdated customer orders from the knowledge base can help maintain the database's accuracy and prevent confusion for both customers and the system itself.

  3. In the insurance solution, removing past claims and guidelines that are no longer valid or applicable from the knowledge base can streamline the process for adjusters, ensuring that they are working with the most current and relevant information when processing new claims.

How to: Configure a Delete from knowledge base activity

See also: Integrate TotalAgility with AI Knowledge Base