Troubleshooting artifact collection

The troubleshooting artifact download allows you to download or upload the selected artifacts. This feature creates a zipped file containing all selected artifacts and makes it available for download or upload.

To access the Troubleshoot section, click the left arrow () on the bottom right of the Batch Instance Management screen.

Artifacts

Click Download to include the following artifacts in a zipped file.

Batch Class
- Default Exported Batch Class
- With Image Classification Sample
- With Lucene Classification Sample
Application
- Lib
- META-INF
- Application Folder
Troubleshooting artifact collection
- Application Logs
- JavaAppServer Logs
Batch Instance Folder
Database Dump
UNC Folder
License Details

Batch Class

There are three options for including the batch class:

Default Exported Batch Class: The batch class excluding the Lucene and image classification sample folders.
With Image Classification Sample: The batch class including the image classification sample folder.
With Lucene Classification Sample: The batch class including the Lucene classification sample folder.

If you select all three options, a created batch class will include both Lucene and the image classification sample folder.

Application

There are three options for including artifacts related to the Application folder:

Lib: Include the lib folder only.
META-INF: Include the META-INF only.
Application: Application folder without native including both lib and META-INF.

Logs

There are three types of logs available for download/upload.

Application: Includes the application logs in the .zip file
JavaAppServer: Includes the Application Server logs in the .zip file.
Batch Instance: Includes the batch instance logs in the .zip file.

Batch Instance Folder

Includes the whole batch instance folder inside the .zip file.

Database Dump

Includes the database dump inside the .zip file.

UNC Folder

Includes the UNC folder of the selected batch instance's batch class inside the .zip file.

License Details

Includes a file containing the license details such as Max CPU count, License Expiry date, Number of cores used for OCRing, and the web service switch status.

Options for collecting artifacts

Download: Select this option to download the artifact .zip file to your machine.
Download to: Select this option to download the .zip file to a specific location. You can use this option to download the artifact .zip to a network path.

The following table describes the information required for downloading the artifacts to a network path.

Information	Type of value	Value options	Description
User name	String	A valid username	The FTP account on which the artifacts are required to be uploaded
Password	String	Corresponding password for the configured username	Password for the configured FTP account
Server URL	String	A valid FTP server URL	The URL of the FTP server to which the configured user account belongs

Download batch artifacts

Click the left arrow () on the bottom right of the Batch Instance Management screen.

The Troubleshoot module opens.
Select the artifacts that you want to gather.
Select any relevant items from the Download, Download to, and Upload tabs and enter the required information.
A .zip file containing the select batch artifacts with the format <VersionNumber>_<BatchInstanceIdentifier>_troubleshoot_<mmddyyyy>_<CurrentTime> will be downloaded or uploaded (as specified in step 3).
If no batches are available, a .zip file with name <VersionNumber>_troubleshoot_<mmddyyyy>_<CurrentTime> will be uploaded or downloaded (as specified in step 3).