Error messages
Code | Message | Comments |
---|---|---|
400 | Failed to register device with DWS |
Device errors. Contact Support for assistance. |
401 | Invalid credentials |
The credentials you provided to the device are incorrect. Provide correct credentials and try logging on again. |
402 | Failed to deregister device from DWS |
Device errors. Contact Support for assistance. |
403 | Failed to update configuration |
Device errors. Click the + button to view details. See Detail messages for errors for a list of results. |
508 | DWS server not reachable |
The DWS server is offline, or the wrong address was entered for the DWS server used by the application. |
509 | DWS authentication failed |
An unsecured fault or binding mismatch exists between DRS and the DWS service. This can occur if the service is configured for security, and the client is not using security. |
510 | DWS installation failed |
Device errors. Click the + button to view details. See Detail messages for errors for a list of results. |
511 | DWS certificate invalid |
An internal error occurred when DRS called to the DWS service. This can occur in the following situations:
Make sure security protocols are properly configured. |
512 | DWS is currently having another installation in progress |
An installation has already started. Wait until it completes before starting a new one. |
513 | DWS failed to configure device |
Device errors. Click the + button to view details. See Detail messages for errors for a list of results. |
514 | DWS failed to reboot device |
Device errors prevent the job from completing. Correct the errors and try restarting again. |
515 | DWS failed to establish SSL/TLS connection to device |
Occurs because the device is rebooting, off, or is otherwise disconnected from the network. This error also appears if the IP address for the device is invalid. Correct the errors and try again. |
516 | Unsupported device |
Appears when you attempt to use AutoStore with an SFP device. AutoStore requires a device with a scanner. |
Detail messages for errors
Some errors provide additional details. Click + to view these messages.
Installation Result | Message | Description |
---|---|---|
DONE_ALREADY_INSTALLING | Currently another installation is in progress. | An installation has already started. Wait until it completes before starting a new one. |
DONE_INVALID_CREDENTIALS | Invalid administrator credentials | The credentials you provided to the device are incorrect. Provide correct credentials and try logging on again. |
Invalid SNMP configuration | ||
DONE_CONFIGURATION_FAILURE | Unable to remove applications on device | Device errors. Contact Support for assistance. |
Unable to register application on device | ||
Configuring convenience authentication failed | ||
Configuring JBA failed | ||
Unable to set default application | ||
Unable to reset default application | ||
Unable to get device capabilities | ||
Unable to configure job limits | ||
Unable to configure remote scan | Make sure the SNMP password is the same for DRS and the device. Also be sure to enable all EIP web services on the device, which includes WS-Scan and WS-Print, before registration. | |
Unable to configure remote print | Occurs because the device is rebooting, off, or is otherwise disconnected from the network. This error also appears if the IP address for the device is invalid. Correct the errors and try again. | |
UNSUPPORTED_PRINT_ONLY_DEVICE | Device does not have a scanner | Appears when you attempt to use AutoStore with an SFP device. AutoStore requires a device with a scanner. |