Download logs
Download device logs
To collect and download Ricoh device logs, complete the following steps:
- In a Web browser, go to http(s)://device_IP/web/entry/df/websys/direct/getSysInfo.cgi, where device_IP is the IP address for the Ricoh device.
- If prompted, enter the device administrator username and password.
- Specify the date the problem occurred.
- Specify number of days for the log data.
- Click Download.
Download Unified Client logs
To collect and download Unified Client logs, complete the following steps:
- In a Web browser, go to https://device_ip/rws/sop/configservlet/logs.html, where device_IP is the IP address for the Ricoh device.
- Enter the device username and password, as set in DRS.
- Download the log files.
Download rxsp debug logs
- Stop the DRS service.
- Back up the Ricoh SOP plugin NSi.DeviceManagement.Plugins.RicohSOP.dll.config config file in the C:\Program Files\Kofax\Device Registration Service\Service\Plugins folder.
- Open the NSi.DeviceManagement.Plugins.RicohSOP.dll.config file in a text editor.
- Set the property EnableRXSPDebugLogs to "true".
- Save the file.
- Start the DRS service.
- Run a Full Install for the DRS actions.
- Go to the C:\Program Files\Kofax\Device Registration Service\Service\Plugins\RXOP-SOP folder.
- Retrieve the logs from the rxsp folder.
Download rxinst debug logs
- Run DRS actions.
- Go to the %temp% folder or the $\Windows\temp folder, such as C:\Windows\Temp.
- Retrieve the logs from the rxinst folder.