If you are unable to verify a field, you may be able to override the value so it is marked as verified.

In some situations, you cannot validate a field. Reasons for this include:

• The image is smudged and illegible.

• The value on the image is not accepted as a valid value.

Since rejecting a document sends the batch to Quality Control when you close it, you should only use this option when there are no other options available.

A rejected document is marked in two ways.

1. The Reject Document option is toggled by clicking in the toolbar.

2. A rejection icon is displayed on that document in the Batch Content pane. There are six different icons for document rejection:

   • A rejected document or PDF with no errors /

   • A rejected document or PDF with errors /

   • A rejected document or PDF with a warning /

If you reject a document, you are prompted to explain a reason for the rejection in the Rejection Note window.

The Rejection Note window enables you to provide a reason why you are rejecting a document. You can choose from the following options:

Predefined

This is a list of predefined rejection reasons as configured by your solution integrator.

Custom

This option enables you to type a specific reason to explain why you are rejecting a document. You can also select a predefined reason and augment it by adding additional text here.