Preface > Working with Messages > Receiving Messages

Receiving Messages

Incoming messages are stored in your Inbox. Kofax Communication Server can be configured to notify you whenever a message arrives. There are several methods of notification, depending on the settings in your User Profile (e.g., your phone rings twice, a broadcast message appears on your screen, your beeper beeps). You may also have your incoming messages automatically printed on a printer or fax machine. (For further information see the Server Package manuals.)

Accessing your messages:

  1. Open a folder window from the Folder menu.
  2. Select Inbox from the Folder window.
  3. Double-click the message you want to open.

    You can select the Text/Image command in the View menu or click the corresponding icon on the toolbar to toggle between Text and Image Mode.

    Note You can select multiple messages in a folder window by using SHIFT-CLICK and CTRL-CLICK. Open them by selecting Open from the Message menu or clicking the icon in the toolbar.

    You can do the following with an opened message:

    • Print the message out on your default printer. (To define another printer, select Printer Setup or Printer from the Message menu.).

    • Select Save As from the Message menu to store the message in another folder.

    • Mark the message as completed by selecting Mark completed from the Message menu, or by clicking the corresponding icon on the toolbar.

Opening a attached file

Opening a file attached to an incoming message:

  1. Set the opened message to Text Mode by selecting Text/Image from the View menu or clicking the corresponding icon on the toolbar.
  2. Click the attachment line.
  3. Select Edit Page from the Edit menu. This will automatically run the application the file was created in (e.g., WinWord), provided this application is installed on your PC or workstation.
  4. Read, edit and save the file as you want.
    Note You may also click Save Attachment As from the Message menu in TCfW, once you have highlighted a file attachment line. This allows you to place the attached file somewhere in the file system.

    Important: Don't forget to mark your messages as completed. This helps free space on Kofax Communication Server for new messages. Messages that have been marked completed are stored on Kofax Communication Server for as long as possible for convenient access. However, such messages will eventually be deleted automatically to make room for new ones. (The duration such messages are kept depends on the TCOSS server's capacity and message traffic.). You can store messages indefinitely in your personal user folders or in the Kofax Communication Server Archive if there is one available.