How to cancel a subscription

  1. Open the Tenant properties.
  2. Select the Subscription tab.
  3. Select Cancel subscription.
    • The subscription will be canceled, but it continues until the end of the ongoing agreement.

      • For monthly subscription

        Cancellation is effective at the end of the month for which you have paid.

      • For annual subscription

        Cancellation is effective at the end of the year for which you have paid. Contact finance.printix@tungstenautomation.com.

    • Only Printix can delete tenants on request prior to deactivation or during the grace period. Contact Product Support.

  4. Select Cancel subscription.

    To undo the cancellation, select Revoke subscription cancellation.