› Introduction › Revision history

Revision history

2025-03-04

  • Updated the Subscription and Printix tabs in the Tenant properties to improve subscription management by removing the Set subscription start date option.

  • Introduced the Activate Subscription button on the Printix tab for Global Access users (Tungsten Automation employees) managing tenants in Kofax view mode.

2024-07-06

  • Updated the Partner Guide to reflect the rebranded company and product names: Tungsten Automation and Tungsten Printix. The email address support@printix.net is replaced with a Product Support page.

2024-01-30

  • Replaced finance.printix@kofax.com with finance.printix@tungstenautomation.com and replaced partner.printix@kofax.com with partner.printix@tungstenautomation.com. The email address support@printix.net is still valid but will be replaced later.

2023-10-17

  • Documentation is updated to reflect that Microsoft has changed the name of Azure AD to Microsoft Entra ID.

2023-01-04

  • Replaced finance@printix.net with finance.printix@tungstenautomation.com. The email address support@printix.net is still valid but will be replaced later.

2022-10-07

2022-09-28

  • Replaced partner@printix.net with partner.printix@tungstenautomation.com. The email addresses support@printix.net and finance@printix.net are still valid but will be replaced later.

2022-07-06

  • Printix Go is enabled for all existing and new tenants. It is therefore no longer necessary to become authorized to enable Printix Go for your tenants and resellers.

2022-03-31

2022-02-01

  • Added section Product support with relevant information for partners doing support.

2021-11-25

  • Introduced Set subscription start date on the Subscription tab on the Tenant properties page.

  • Renewal date for annual subscriptions is now listed on the Subscription tab on the Tenant properties page.

  • Printix staff can now Change Printix Home and Change company name of tenants.

2021-09-22

2021-07-09

  • The number of staff for monthly billed education subscriptions can now be changed by partners without involving Printix. If subsequent changes need to be made (fewer or more users) to an annual subscription, contact finance.printix@tungstenautomation.com to have the subscription modified accordingly.

  • The reseller name is now shown on the Tenant properties page's Dashboard tab.

  • To make it easier to determine how to sign in, the sign-in method for partner users and reseller users is now represented by an icon:

    • Microsoft

    • Email (Printix account)

  • The Add user process now shows the email address of the invited user, the time of the invitation, and the email address of the user who created the invitation. Example: Created by: john.smith@ajax.com, YYYY-MM-DD. After the invited user has registered, the question mark (?) is replaced by the name of the user.

2021-04-08

  • The Printix Go setting Require PIN code for sign in with ID code has been removed from the Printix Go tab on the Tenant properties page. It is only visible to Printix employees. If you want this setting changed, you must contact Product Support so we can change the setting for you. This is for security reasons.

2021-01-14

  • On the partner/reseller Dashboard, you can now see the total number of both active and paying users across all tenants. Data for paying users is only available from December 2020 and forward.

2020-11-24

  • Tenants are now sorted as follows: Deactivated (trial period has expired), Trial , and they are followed by the Active subscribing tenants (in alphabetical order).

  • The Tenant dashboard page now shows the Subscription start date.

2020-11-02

  • For partner-created tenants, the Printix Administrator Subscription page no longer includes the Billing and Transactions tabs.

  • Invited users can now be deleted while they appear with a question mark (?) and have not yet completed their registration.

2020-10-23

  • After sign-in, users are now routed directly to their partner/reseller Dashboard.

  • The Dashboard for partners and resellers now includes a graph of Total number of active users for the partner or reseller in question.

  • On the Subscription tab on the Tenant properties page, you can select Non-profit discount if the tenant is eligible for this.

  • Hourglass icon shows if tenant is in trial period or if the tenant has been deactivated (trial period has expired or subscription has been canceled).

  • When you Add user to the Printix Partner Portal, the user will appear with a question mark (?) until the registration is completed. The invitation is valid for 72 hours.

  • This guide has been renamed from Printix Partner Portal Manual to Printix Partner Manual.

  • Added new section Billing.

2020-09-30

  • Partners who have been authorized to enable Printix Go for their resellers can do so on the Printix Go tab on the Reseller properties page.

  • Partners and resellers who have been authorized to enable Printix Go for their tenants can do so on the Printix Go tab on the Tenant properties page.

2020-09-24

  • On the Tenant properties page, the Dashboard tab now includes the name and email address of the person who created the tenant and the date the tenant was created.

  • To make it more obvious that Printix Administrator can be opened by selecting the tenant name, a Redirect icon has been appended.

2020-03-11

  • On the Partner properties page, the Billing tab was renamed (used to be Credit card).

2019-11-29

  • Invoices can now be sent to multiple invoice email recipient addresses. The additionally added email addresses will be copied on the invoice emails (CC - Carbon Copy).

  • If you, as a partner, do not want your resellers to be able to create tenants, select Disable tenant creation.

2019-11-08

  • From printix.net, you can now select Partner Sign in on the Partners menu.

  • When you open Printix Administrator as partner user, it will show that you are a partner user. Example: Signed in as partner user John Smith.

2019-09-19

  • Instead of being offered to enter Your order number or reference information when you create a tenant, you can now enter this after the tenant is created. You do this on the Subscription tab on the Tenant properties page.

2019-09-06

  • To reduce fraud and make online payments more secure, payments now comply with the European regulatory requirement for Strong Customer Authentication (SCA). Going forward, you can see your transactions on the new Transactions tab.

2019-04-05

  • If a tenant trial has expired and the tenant has been Deactivated, you can now Start subscription for that tenant. You have to do this before one month has elapsed after the trial expired, otherwise the tenant is deleted automatically.

  • It is now possible to Cancel subscription. The subscription will be canceled, but it continues until the end of the ongoing agreement.

  • As a partner, you can no longer Delete tenant. Instead, you should Cancel subscription. Only Printix staff can delete tenants.

  • Deleting a user is now implemented.