Billing

All new tenants created in the Printix Partner Portal start as a free 1-month trial and are set to Deactivate tenant after trial by default. You must proactively select Start subscription after trial to initiate a subscription. If you do not select Start subscription after trial, the tenant is deactivated automatically.

When a tenant is set to deactivated:

The system manager will see Your Printix account has expired in Printix Administrator.
The customer can still perform direct printing and Printix Client remains installed on computers.
Mobile print, Secure print, Cloud printing, and performing changes in Printix Administrator will NOT work.
It is only possible to reactivate the tenant within the next 30 days.
After the grace period of 30 days, the tenant will be permanently deleted from the Printix Cloud.

If a monthly subscription is canceled, it continues until the end of the ongoing agreement. To cancel an annual subscription, contact finance.printix@tungstenautomation.com.

If you select to downgrade a subscription or unsubscribe, we offer no refunds for subscription charges or other fees and payments. Downgrading a subscription plan may cause loss of content, features, or capacity of the service as available to you under your account, and Printix does not accept any liability for such loss.