Tungsten AutomationPartner Help
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  • Introduction
    • Best practices
    • Partner user and tenant access
    • Web browser requirements
    • Revision history
  • Billing
    • Monthly subscriptions
    • Annual subscriptions
    • Payment
  • Printix Partner Portal
    • Overview
    • Resellers
      • Dashboard
      • Users
      • Properties
        • Printix Go
    • Tenants
    • Tenant properties
      • Subscription
      • System manager
      • Printix Go
      • Delete
      • Printix
    • Partner
      • Dashboard
      • Users
      • Properties
        • Billing
        • Transactions
        • Printix Go
  • Product support
    • How to submit a support request on behalf of your customer
    • Printer administrator default username and password
  • How to
    • How to sign in
    • How to set up two-factor authentication
    • How to reset your password
    • How to create a tenant
      • How to create a tenant (Tungsten Automation)
    • How to open Printix Administrator
    • How to add a system manager to a tenant
    • How to change the Printix Home for a tenant
    • How to enable Printix Go for a tenant
    • How to add or change a credit card
    • How to start a subscription
    • How to extend a trial
    • How to change the subscription
    • How to get a non-profit discount
    • How to cancel a subscription
    • How to move a tenant to another Printix partner
    • How to issue a "not for resale" license
    • How to add a partner
    • How to add a reseller
    • How to enable Printix Go for a reseller
    • How to delete a reseller
    • How to add a user
    • How to delete a user
  • Troubleshooting
    • Sign-in issues
      • Sign in reports: Need admin approval
      • Sign in reports: User not found
      • Sign in reports: Whitelabel Error Page
      • Sign in reports: Error AADSTS50105
      • After sign-in, a gray screen is displayed
      • Username or password is wrong
  • Download PDF
 › Troubleshooting

Troubleshooting

To troubleshoot an issue, we recommend that you explore below. If you find no resolution, submit a support request.

  • Sign in reports: Need admin approval

  • Sign in reports: User not found

  • Sign in reports: Whitelabel Error Page

  • Sign in reports: Error AADSTS50105

  • After sign-in, a gray screen is displayed

  • Username or password is wrong

Search resultsSearch tips

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Search tips

The search returns topics that contain terms you enter. If you type more than one term, an OR is assumed, which returns topics where any of the terms are found. Enclose your search terms in quotes for exact-phrase matching.

The search also uses fuzzy matching to account for partial words (such as install and installs). The results appear in order of relevance, based on how many search terms occur per topic. Exact matches are highlighted.

To refine the search, you can use the following operators:

  • Type + in front of words that must be included in the search or - in front of words to exclude. (Example: user +shortcut –group finds shortcut and user shortcut, but not group or user group.)
  • Use * as a wildcard for missing characters. The wildcard can be used anywhere in a search term. (Example: inst* finds installation and instructions.)
  • Type title: at the beginning of the search phrase to look only for topic titles. (Example: title:configuration finds the topic titled “Changing the software configuration.”)
  • For multi-term searches, you can specify a priority for terms in your search. Follow the term with ^ and a positive number that indicates the weight given that term. A higher number indicates more weight. (Example: shortcut^10 group gives shortcut 10 times the weight as group.)
  • To use fuzzy searching to account for misspellings, follow the term with ~ and a positive number for the number of corrections to be made. (Example: port~1 matches fort, post, or potr, and other instances where one correction leads to a match.)

Note that operators cannot be used as search terms: + - * : ~ ^ ' "