› Billing › Annual subscriptions

Annual subscriptions

  • When a tenant in Printix Partner Portal has been set to Start subscription after trial, and the subscription has been modified to annual, an invoice draft is generated automatically. Therefore, if changes need to be made (fewer or more users), contact finance.printix@tungstenautomation.com to have the subscription modified accordingly.

  • For more information on how to start an annual subscription, see How to change the subscription.

  • For annual subscriptions, the partner is invoiced upon receipt of order, which may occur prior to the start of the subscription period.

  • Partner is not billed for trial periods.

  • The partner receives an individual invoice for each annual subscriber.

  • The subscription period is 12 months and the to and from dates are stated on the invoice. The start-date is the same as the trial end-date.

Renewal

One month prior to an annual renewal, a reminder email will be sent to your Invoice Contact and your Primary Contact, as registered in the Printix Partner Portal. The reminder will ask you to advise Printix if the tenant is to be renewed for either the same number of users, as the previous annual subscription, or modified for more/less users for the forthcoming annual subscription.

Unless otherwise agreed, the following will apply:

  • Business customers

    • If the Business customer has used the exact amount or less than has been paid for, they will be renewed for the same user count as the previous annual subscription.

    • If the Business customer has used more than the amount paid for, they will be renewed for the high watermark of the last six months.

  • Education customers

    • Education customer will be renewed for the same number of staff.

It is up to the partner to inform Printix about any renewal modifications. Note that if the number of users to reconcile for is higher than the number of users to renew for, you will get a 0 cost renewal invoice. Printix does not credit renewal invoices.

In case a customer consumes all their "user credits" long before renewal, Printix will contact you to negotiate billing of the over usage. If more than three months remain until the renewal date, we recommend that you purchase a top-up of user credits. If less than three months remain until renewal, you can choose to add the surplus as a debit on the coming renewal invoice.

Quote

If a quote is needed for an annual Business plan renewal, you can obtain this no sooner than one month prior to renewal. For an annual Education plan renewal, you may receive a quote up to 90 days in advance. For renewal quotes, contact finance.printix@tungstenautomation.com.