Product support

This section is intended for IT professionals working with the support of Printix.

• Printix Administrator includes a number of History pages where you can see what happened when, and who did what. Familiarize yourself with this and the different levels (Debug, Info, and Warning).

• Familiarize yourself with the Troubleshooting section in the Printix Administrator Help.

• If you are not able to resolve the issue, you may also want to:

  • Use our Product Support.

  • Submit a support request on behalf of your customer.

Top issues

• Sign-in issues

• Print issues

• Add printer issues

• Printix Go issue

  • Verify that the printer model is supported by Printix Go

  • Verify that Printix Go is enabled for the tenant

Relevant sections in the Printix Administrator Help

• How to

• FAQ

• Error messages

How to get logs

• How to get Printix App logs

• How to get Windows logs

• How to get Mac logs

• How to get Printix Client logs

• How to get Printix Chromebook logs