Troubleshooting: Overview

There are situations when SCAN CLIENT deviates from normal operation. Many times, you can easily correct problems and errors. Instructions and information are provided in this help file. For a list of topics that can help during troubleshooting, click the Index tab. Then type troubleshooting in the box:

Alternatively, look in the Troubleshooting folder on the Contents tab. There the troubleshooting topics are presented in a different way.

If an error occurs that you cannot explain or correct, report it to Kofax Support, including your program version number, all the error messages, and all available information regarding the situation.

Adjusting logging preferences

Including scanner error info in batch data