Tutorial for TotalAgility Case Management

Tutorial overview
Case management overview
Key case management features in TotalAgility
Sample use case
Initial setup
Define a case definition
Define case fragments
- Create the first fragment: Flooding
- Create the second fragment: Broken Door
Skins
- Set the cost of the resource
- Create the instance of a case
Test your Incident Management case

 › Test your Incident Management case › Create and triage case instances

Create and triage case instances

To create and triage a case instance perform the following:

Set the Incident Cases query as the default query
Create cases
View the live jobs with details
Triage the cases

Tungsten TotalAgility 2026.1

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