› Define a case definition › Set up additional data

Set up additional data

Data is added automatically based on the work type. However, some additional data is required at case creation as shown in the following table.

Name

Type

Purpose

Initialization

CaseRef

String

Holds the generated case reference.

Contact Number

String

Holds the telephone number of the occupant and will be requested on case creation.

Selected

Issue Description

String

Holds the description of what the incident is about.

Selected

Issues Raised

Short

As the incident could relate to many issues, this variable holds the count to help synchronize processes.

JOBID

System

Select AWF_JOBID as the value. This system variable holds the unique ID of the job created.

Customer Username

String

The ID of the occupant used to log into the portal to raise the case.

Selected

  1. Click the Variables tab. The data added by the work type appears on the Variables page.
  2. To add each variable, do the following:
    1. On the Variables page, click New.

      The New variable dialog box appears.

    2. In the Name box, enter the name for the variable. The ID of the variable is set automatically.
    3. Select a Type.
    4. Select Initialization to indicate if the variable is going to be provided upon case creation.
    5. Click OK.
  3. Modify the First Line of Address, Postcode, and Surname variables added by the work type to set them as initialization variables. To modify each variable, do the following:
    1. On the Variables page, click the variable's name.

      The Edit variable dialog box appears.

    2. Select Initialization.
    3. Click Update.

    • It is not necessary to set variables at the start; they can be set up or modified as you go.

    • If the value is not provided, the variable uses its default value.