› Test your Incident Management case › Create and triage case instances › Create cases

Create cases

  • You can either use this default form or create your own.

  • To create cases, you need to set unique case references for each case. In this tutorial, you will create jobs, but not the cases.

  1. On the Tungsten TotalAgility Workspace home page, click Jobs > Create.

    The Create Jobs page appears.

  2. Select the Job button.
  3. On the Category list, select Incident Management.
  4. On the Process list, select Incident Case.
  5. Fill in the following details under Initialization data.
    Create jobs page
    Field Value
    Contact Number 1234567891
    First Line of Address Address_1
    Issue Description There is flooding around my property and the house door is broken.
    Postcode 92601
    Surname Doe1
    Customer Username Incident Management User1
  6. Click Submit.
  7. Similarly, create three more cases with the details shown below.
    Make sure that the postcode is unique for each case and customer username is correct (external users).
    Field Value
    Case2 Case3 Case4
    Contact Number 1234567892 1234567893 1234567894
    First Line of Address Address_2 Address_3 Address_4
    Issue Description There is waterlogging around my house. There is severe flooding around my property. There is waterlogging around my property.
    Postcode 92602 92603 92604
    Surname Doe2 Doe3 Doe4
    Customer Username Incident Management User2 Incident Management User3 Incident Management User4