Tungsten AutomationTutorial for TotalAgility Case Management
  • Tutorial overview
  • Case management overview
  • Key case management features in TotalAgility
  • Sample use case
  • Initial setup
    • Import forms
    • Create a category
    • Create a work type
    • Create a work queue query
    • Create a completion process
    • Set up key business metric
    • Create an external resource
    • Create group resources
  • Define a case definition
    • Configure the general properties of the case
    • Set the duration or expected finish time of the case
    • Set Service Level Agreement
    • Set a budget
    • Set triggers
    • Set up additional data
    • Set up roles
    • Set up states
    • Set up case milestones
    • Set up a process event
    • Add activities to the case definition
    • Configure activities for the case definition
    • Release the case definition
  • Define case fragments
    • Create the first fragment: Flooding
      • Flooding fragment: Configure the general properties
      • Flooding fragment: Add and modify variables
      • Flooding fragment: Use case objects
      • Flooding fragment: Define a milestone
      • Flooding fragment: Add activities
      • Flooding fragment: Configure activities
        • Flooding: Update Issues activity
        • Flooding: Arrange a Visit activity
        • Flooding: Visit activity
        • Flooding: Environment Agency Needed activity
        • Flooding: Contact Environment Agency activity
        • Flooding: Environment Agency Update activity
        • Flooding: End node for Environment Agency Update activity
        • Flooding: Resolved activity
        • Flooding: End node for Resolved activity
    • Create the second fragment: Broken Door
      • Broken Door fragment: Configure the general properties
      • Broken Door fragment: Add and modify variables
      • Broken Door fragment: Use case objects
      • Broken Door fragment: Define a milestone
      • Broken Door fragment: Add activities
      • Broken Door fragment: Configure activities
        • Broken Door: Update Issues activity
        • Broken Door: Arrange a Visit activity
        • Broken Door: Visit activity
        • Broken Door: Carpenter Needed activity
        • Broken Door: Contact Carpenter activity
        • Broken Door: Carpenter Update activity
        • Broken Door: End node for Carpenter Update activity
        • Broken Door: Resolved activity
        • Broken Door: End node for Resolved activity
  • Skins
    • Set the cost of the resource
    • Create the instance of a case
  • Test your Incident Management case
    • Log in to the Tungsten TotalAgility Workspace
    • Create and triage case instances
      • Set the Incident Cases query as the default query
      • Create cases
      • View the live jobs with details
      • Triage the cases
    • Work with the Incident cases
      • First Incident Case
      • Second Incident Case
      • Third Incident Case
    • Close the Incident cases
 › Test your Incident Management case › Work with the Incident cases

Work with the Incident cases

As the cases are triaged, you can take up the cases one after the other and complete all the activities associated with them.

  • First Incident Case
  • Second Incident Case
  • Third Incident Case

Tungsten TotalAgility 2026.1
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