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Manage failed messages manually

You can manually manage messages that could not be delivered to Kofax Capture. Depending on the Keep Failed configuration, the failed messages are available in either of the following storage folders:

  • Inbound > Active > Failures

  • Inbound > Processed > Failures

Reactivate a message

It is important to monitor the Inbound > Active > Failures folder, as messages in this folder can potentially fill in the entire storage. You can reactivate these messages. once a message is reactivated, Kofax Import Connector retries to import them to Kofax Capture.

  1. Start Message Connector Monitor from the Kofax Import Connector group in the Windows Start menu.
  2. On the menu, click Inbound > Active > Failures.
  3. You can view the contents of a message to investigate the problem (click View/Save view/save icon).
  4. To reactivate the message, click reactivate icon. or to delete it delete icon. The reactivated message is moved back to the Inbound > Active folder. A deleted message is moved to folder Inbound > Processed > Failures.

Delete a message

  1. On the menu, click Inbound > Active > Failures.
  2. You can view the contents of a message to investigate the problem (click View/Save view/save icon).
  3. To delete the message, click delete icon. A deleted message is moved to the Inbound > Processed > Failures folder.

Rerun a message

The messages in the Inbound > Processed > Failures folder are already marked for deletion. When the storage gets too full, these messages are lost. However, if they are available, you can attempt to rerun them, that is, create a copy of the message in the Inbound > Active folder (as if it had just arrived).

  1. Start Message Connector Monitor from the Kofax Import Connector group in the Windows Start menu.
  2. On the menu, click Inbound > Processed > Failures.
  3. You can view the contents of a message to investigate the problem (click View/Save view/save icon).
  4. To rerun the message, click rerun icon. A copy of this message is created in the Inbound > Active folder.

    You cannot delete these messages, as they are already deleted.