› Troubleshooting › Monitor folder import traffic using Fiddler Classic

Monitor folder import traffic using Fiddler Classic

In case of issue with the Azure File/Azure Container import, the user can try to troubleshoot the issue by inspecting the web traffic from Fiddler traces.

Make sure you use Fiddler Classic version 5.0 or later that supports TLS 1.2.

Fiddler settings

Configure the following settings in Fiddler Classic.

  1. Open Fiddler Classic.

    The Get Started page is displayed.

  2. Go to Tools > Options.

    The Options dialog box is displayed.

  3. On the HTTPS tab, do the following:

    • Select Capture HTTPS CONNECTs.

    • Select Decrypt HTTPS traffic and select ...from all processes from the drop-down.

    • Select Ignore server certificate errors (unsafe).

  4. On the Connections tab, do the following:

    • Enter port number 8888 in Fiddler Classiclistens on port text box.

    • Select Act as system proxy on startup.

    • Select Monitor all connections.

    • Accept default settings for rest of the options.

  5. On the Gateway tab, make sure that the Use System Proxy (recommended) option is selected.

  6. Click Ok on the Options screen to save the settings.
  7. From the menu bar, select File > Capture Traffic.
  8. Close Fiddler Classic.
  9. On the keyboard, press Windows + R to open the Windows Run command.

  10. In the Run command, enter services.msc and click OK.

    The Services screen is displayed with the list of services running on the system.

  11. In the services list, right-click Kofax Message Connector service, and select Stop.

Message Connector settings

Do the following in the MC_File.exe.config file.

  1. In a text editor, open the MC_File.exe.config file available at the following location:

    C:\Program Files (x86)\Kofax\KIC-ED\MC\bin

  2. Uncomment the lines between the following tags in the configuration file: <system.net>…</system.net>

    To uncomment lines, remove <!-- and --> included before and after the tags, respectively.

  3. The configuration lines looks as follows after uncommenting: 

    <!-- Uncomment this configuration if you want to capture the https traffic with Fiddler -->
<system.net>
<defaultProxy>
<proxy bypassonlocal="false" usesystemdefault="false" proxyaddress="http://127.0.0.1:8888"/>
</defaultProxy> 
</system.net>

  4. Save the changes and close the file.
  5. Restart Kofax Message Connector service from Windows Services.
  6. Open Message Connector Monitor and wait for the passive inputs to appear.
  7. Open Fiddler Classic.

    You should be able to see the traffic between MC and the Azure File/Azure Container storage.