Manage conversion time for large files

The default time specified for processing files may be less to process some large-size files. In such scenarios, you can increase the default conversion time to avoid timeout.

In case of multiple instances of KC Plug-In, longer conversion time may cause duplicate imports. To avoid duplicate import, see locking mechanism.

To increase the timeout value, do the following:

Open the Create_Config.xslt file from C:\Program Files (x86)\Kofax\KIC-ED\MC\xcd (the default installation path on a 64-bit operating system.)
Under the <ConversionOptions> element, increase the value of the <MaxTimeout> parameter. (Default: 900000ms).

If the <MaxTimeout> and <ConversionOptions> parameters are not available in the file, add these parameters under <TncDocConv> as shown in the following example.

<TncDocConv>
                        ...
                        <ConversionOptions>
                                    <MaxTimeout>1200000</MaxTimeout>
                        </ConversionOptions>
                        ...
</TncDocConv>

Save and close the Create_Config.xslt file.
Run configure.bat.

For import and conversion of very large files, configure the Performance and limits tab in Message Connector Configuration.

Additionally, configure the Timeout for getting messages from the Message Connector (including conversion) field in KC Plug-In.

Note the following:

Make sure the disk size is enough to store at least two large messages
Make sure the available disk space for temporary files is big enough to store large files.
Increase the Storage blob cache duration value in Performance and limits tab, so that the files for import are available in the cache storage for a longer period.
If the expected message size exceeds 50 GB, increase the Timeout for getting messages from the Message Connector (including conversion) value in the KC Plug-In Destination configuration to eight hours.