If the default rejection reasons are not suitable it is possible to add custom rejection reasons. There are two different ways that you can use custom rejection reasons:

• Add a custom rejection reason that uses a predefined key.

  The following are the predefined keys that can be used:

  • NAI - for documents that are not an invoice

  • PIX - for documents requiring the PIX Correction activity

  • GEN - for documents requiring a re-scan

  • CHN - for documents that are Chinese VAT invoices.

  For example, create a new rejection reason that will re-scan a document by entering the GEN key and providing your own text such as "Missing pages. "

  If a 7-page document is scanned, but only 5 pages appear to be present, users can select the "[GEN] Missing pages" rejection reason. This information is passed on along with the rejected document so that the issue can be cleared up by another user.

• Add a custom rejection reason that uses a custom key.

  For example, set the Key to CUST and then set the Display to Missing Attachments.

  Ensure that you exclude the square brackets ([Key]) around the key when adding a rejection reason.

  The square brackets however, are added back and displayed to the user during production.

  When using a custom key, ensure that the IP Custom Rejected Documents variable is set to TRUE and configure the Customized IP Reject Documents process that carries out specific business logic when the "[CUST] Missing Attachments" rejection reason is selected during processing.

If a key is not recognized or not defined, the [GEN] key is used as a fallback during production.

Related topics:

• Rerouting problematic documents

• Document rejection

• Customizable Invoice Processing processes