File store encryption troubleshooting

Issue	Possible cause
File store is in pending state for a long time.	Output Manager system or file store is busy. Verify the logs in the Message Console for additional information. In a high availability or distributed high availability environment, if the file store has been shared, remove the share from the folder and allow the file store to return to a Ready state. Share the file store again before you encrypt or decrypt the file store. A recovery certificate might be expired on your computer. If you find an error about an invalid recovery certificate in the Message Console, then contact technical support.
Encryption or decryption fails.	File store might be open. The user trying to decrypt a file store is not the same user who encrypted the file store.

Issue

Possible cause

File store is in pending state for a long time.

Output Manager system or file store is busy. Verify the logs in the Message Console for additional information.
In a high availability or distributed high availability environment, if the file store has been shared, remove the share from the folder and allow the file store to return to a Ready state. Share the file store again before you encrypt or decrypt the file store.
A recovery certificate might be expired on your computer. If you find an error about an invalid recovery certificate in the Message Console, then contact technical support.

Encryption or decryption fails.

File store might be open.
The user trying to decrypt a file store is not the same user who encrypted the file store.