Configure TotalAgility actions resulting from Microsoft Dynamics CRM events

Configure and execute TotalAgility actions for events in Microsoft Dynamics CRM. For example, create an Update event, so that whenever CRM updates an instance, TotalAgility starts a job to process the instance.

In the TotalAgility Integration Server, you can configure the events in the same way as you do in a TotalAgility on-premise environment.

When the event is raised on the Integration Server, the action is executed on Azure.

The following TotalAgility actions are available for Microsoft Dynamics CRM:

Change state
Create job in case
Create new case
Create new job
Raise event

The following table describes the events in Microsoft Dynamics CRM System for which you can configure TotalAgility actions:

CRM Event	Purpose
Create	A new instance of an entity is created in the Microsoft Dynamics CRM system.
Update	An entity instance is updated in the Microsoft Dynamics CRM system.
Delete	An entity instance is deleted in the Microsoft Dynamics CRM system.