SLA and work assignment

You can set the SLA indicators for any job or activity and assign resources manually or automatically.

Service level agreement

Service Level Agreement (SLA) is the visual representation of a threshold status or job and activity state on a job list or work queue.

You can specify fully configurable SLA indicators for any job or activity allowing process participants to rapidly see when processes are at risk of exceeding targets and allowing them to take corrective action if necessary.

TotalAgility supports a maximum of five statuses, which are defined at the server level. Two statuses— Green and Amber are active by default, with the option to include Red, Black, and Purple. The status names, such as Red or Green are configurable.

Activity assignment

You can assign activities to a resource based on the skill level set at the time of creating a resource or the skill level set at the process level, or you may consider resources with any skill level to take the jobs.

Work queue

The maximum number of activity rows to retrieve at a time. For example, if set to 500 and if 1000 activities exist, you can retrieve only 500 rows in a work queue. (Default: 50, Maximum: 5000)