› Workflow › Case definitions › Create a case fragment

Create a case fragment

Create a case fragment to use within a case.

You can also generate a case fragment using Generative AI.

  1. To create a case fragment, do either of the following;

    • Open a case map. On the case modeling bar, click Fragments and then click New.

      The New case fragment Design view opens in a new tab.

    • Navigate to Workflow > Business processes, and click New.

      A process map Design view opens in a new browser tab. In the properties panel, on the Type list, select Case fragment. (Default: Business process)

  2. Add activities, decisions, end nodes, and others, like a case map. See Design a case.

    When you configure an activity with the business rule, create new job, or custom service, and if you double click on the activity, the configured rule, process, or custom service are opened in a new tab.

  3. Configure the properties as needed. See Process properties.
  4. Save the case fragment.
  5. Release the map.
    The new case fragment is associated with the case. On the list of case definitions, expand the case to view the list of fragments associated with it. You can also view the case definitions listed on the Business processes list page.

Generate a case fragment using Generative AI

Generate a Case fragment using the Generative AI functionality.

  1. Open a case map.
  2. On the case modeling bar, click Fragments and click New.
    The New case fragment Design view opens in a new tab.
  3. Click the Chat with Copilot icon .
    The floating Chat with Copilot window appears with the following message: "Welcome <username>, what type of process would you like to create? An example request might be "Onboard a new employee."
  4. See Generate a process using Copilot for additional steps.

Work with case fragments

You can open, modify, copy, delete, view versions, and unlock a case fragment. The procedure to perform these operations is like Cases. To open a case fragment for a case, expand the case. See Case definitions for more information.