› Workflow › Business processes › Design a basic process › Add an activity › Activity properties › Time and cost › Service level agreement › Define the SLA status indicator

Define the SLA status indicator

  1. In the Activity properties panel, click the Time and cost tab.
  2. Under Service level agreement, select the threshold, such as Amber, and click .
  3. Specify the Duration in Days, Hours, Minutes, and/or Seconds.
  4. By default, the status changes prior to the target duration. To change the status after the target duration, click After.
  5. Click OK.