Create job in case action

Configure a TotalAgility Create job in case action for a NewMail event occurring in the Microsoft Exchange. See Configure TotalAgility actions resulting from Microsoft Exchange events.

Navigate to Integration > Exchange.

The Exchange page appears.
From the list of sites, click the Exchange site for which to configure the events.

The Edit Exchange site configuration dialog box is displayed.
Click  for Events.

The New Exchange event configuration dialog box is displayed.
On the Folder list, select the folder for which to configure the action. (Default: Inbox).
On the Event list, select the event for which to configure the TotalAgility action. (Default: NewMail)
On the Action list, select Create job in case. (Default: Create new job)
In the Process field, select the process map or case fragment to create a job in case.

If the selected map has any initialization parameters, the parameters appear under Initialization variables.
For Case identifier, do either of the following:
- Click Case reference and select a dynamic value or click  and enter a static value.
- Click Case ID and select a dynamic value or enter a static value.
To map the metadata to initialization variables, in the Value field of each parameter, select a dynamic value, or enter a static value.
Click Save.

The configured event appears under Events in the Edit Exchange site configuration dialog box. You can edit or delete the event.
Click Save.

When a folder is created in the Exchange system, a job in case is created on the selected process map at runtime displaying the correctly populated variables.