Configure communication rules
To configure communication rules, execute the following steps:
- In
KCM Studio, create an object of type
CCM XML Configuration.
Right-click in the lower Navigator pane and then click
. - In the Object Inspector pane, set the ConfigurationType property to CommunicationStep.
- Edit the XML object in the central pane.
- Define the communication rules by means of XML elements, as described in the next two sections, and divide the communication rules into rule sets.
- Create an alias table.
Right-click in the lower Navigator pane and then click
. - Edit the alias table. Create entries for each of the rule sets.
Right-click the alias table and click Create new Key. The keys must be subsequent natural numbers, starting from 1.
- Activate the communication rules.
To do so, on the Administration tab, click System Administration, and then set the Communication step configuration property to the object you created.