About correspondence rules

Correspondence rules determine which kinds of communications should be distributed for a particular correspondence.

For example, correspondence rules can be used in the following situations:

• If the original communication for a correspondence is sent to a customer, and the customer has an intermediary. In this case, a copy of the communication can also be sent to the intermediary.
• If the original communication for a correspondence is sent to a customer through a print channel, and the customer has a portal address. In this case, a copy of the communication can also be placed on the portal.